Module filter is not working

[HarinK]

Hi,

I clicked pencil icon form Navigator menu and edited Module Filter from 'caller_id=@@' to 'assignment_group is @@', but it isn't working. (Old one is still default filter)

I've checked other modules at same table, but there's no other filter using caller id.

How can I fix it?

Thanks.

[HarinK · Accepted solution]

Currently Link type is List of Records, and Table is Incident[incident],

and I've changed Link type as None and added filter query at Arguments but the result was same.

[Runjay Patel]

Hi @HarinK ,

Share the screenshot. If you are making change in filter then you should do like below.

-------------------------------------------------------------------------

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.

Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

-------------------------------------------------------------------------

[HarinK · Accepted solution]

Currently Link type is List of Records, and Table is Incident[incident],

and I've changed Link type as None and added filter query at Arguments but the result was same.

[Runjay Patel · Accepted solution]

Hi @HarinK ,

Link type let it be "List of Records" you just change the condition, it will work.

-------------------------------------------------------------------------

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.

Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

-------------------------------------------------------------------------

[HarinK]

Problem solved. Thanks!