HeyI followed the solution on this post https://www.servicenow.com/community/developer-forum/transfer-to-live-agent-abruptly-ends-if-max-queue-time-is/td-p/2343965/page/2 It says to use queue triggers to provide action choice to end user before endin...
We have requirement to make incidents visible to the user selected in "Requested For" variable on record producer.
Hello team.I am using color scheme to specify color scheme on graph.I want to specify color scheme for each specific element.For example, I want "Y" in the image below to be yellow and "R" to be red.Is this possible?
I have below two variables: need help in script to achieve this requirement. 1. requested_for: referring to sys_user 2. approval_group: referring to sys_user_groupPopulate the Group as 'GROUP_Nuclear' only when Requested For.u_snc_l_company contains ...
I created a dashboard with a report encompassing alm_asset table. I am unable to add search filter as per the image attached. I am stuck at interactive filter reference with the reference field empty due to the absence of 'serial number' option.
Is there a way to update a label/value on a pie chart on a single report, without changing the value name system wide for all ServiceNow users?
Hi everyone,I need help with the Service Operation Workspace. There's an option called "Create Request" in the incident form. When I click this function, I'm redirected to the catalog page where I can raise a request. After raising the request, the r...
How to add automatic messages for agents in interaction in SOW ? @Shivalika
Hi everyone, We want to use the 'mailto.approval' and 'mailto.rejection' email templates in the email that gets sent out for approving or rejecting Contracts, but when clicking the approve or reject buttons in the email, it is not associating it bac...
How to add automatic messages for agents in interaction in SOW ?
I need to create a request when an email is sent to a specific email address. What configurations are required for this?Currently, my org has an existing email-to-incident setup, where sending an email to vjdev@service-now.com automatically creates a...
Hello All, I have one field named "Requested for" and that field type is requested for only and this field type behaviour is it will autopopulate logged in user name over this field as default value. To remove default value from this field I have add...
Hi, I need to allow user to select date after 7 days but it should calculate only business days not weekend. In our project as per client we follow Friday, Saturday as weekend and I need to exclude Friday, Saturday. When user select date then it sh...
