Virtual Agent forum
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Ask a Question

ACL for particular user group

For a record, If the assigned to is a group1 member and logged in user is group 2 member then for the group 2 member the record should be read only. How to write ACL script for this requirement?

BKash by • Tera Contributor
  • 1533 Views
  • 10 replies
  • 1 helpfuls

Wildcard Searches

I want to have list of CI'S which contains word 'Test' in short description without using asterisk.Say for example, i have a list of CI's , the short description says " Workspace Test" , if I search in short description with only Test, then the recor...

Taaha M by • Tera Contributor
  • 844 Views
  • 4 replies
  • 0 helpfuls

Resolved! In flow designer I want dynamic short description

Hi All, I want dynamic short description but when i am selecting the toggle script part in the short description i am not see see pill picker because i want to select get catalog variable - requestor for  Can you tell weather this script is correct o...

Resolved! MRVS export

Hi all, I have multiple MRVS in RITM and I need to generate excel from them, possibly I would like to have each MRVS in a separate sheet of the same excel.  Could you please support?Many thanks in advance,Tommaso

Tommaso2 by • Tera Expert
  • 976 Views
  • 3 replies
  • 3 helpfuls

Resolved! None are not showing in dependent variable

Hi All,There are 2 variable in serviceportal 1 Hr Category & Hr subcategory, HR subcategory are base on hr category, both are select box variable with None. but when I select category at that time HR subcategory will automatically populated  with out...

keval3_0-1736348646228.png
keval3 by • Tera Contributor
  • 890 Views
  • 3 replies
  • 1 helpfuls

error ad add computer to group

i am getting below error while adding computer to ad group  {"Action Status": {"code": 1,"message": "Error: Invalid resource name : 95fbb98f1b5619d0627af2ff034bcb6c$ (Process Automation.4481f90787bd11107701ed3e0ebb3543; line 39)"}} 

sushmachava_0-1736348734909.png
sushmachava by • Tera Contributor
  • 681 Views
  • 2 replies
  • 0 helpfuls

Resolved! "known_error" field on the problem table

There is a true/false field (known_error) on the problem table in SN, but it does not seem to be related to any functionality. I don't know if I recall correctly but that field used to be visible on the Problem ticket form, maybe under certain condit...

Pawel Czubak by • Tera Contributor
  • 1740 Views
  • 1 replies
  • 1 helpfuls

Call Glideajax from UI Action

  Hi Experts,I'm working on a scoped application and I have built the UI action and Script includeClient:trueonclick:request_Sign()On click of button I'm getting the info message Method satisfied only  function request_Sign() { var method = g_for...

Appu by • Tera Guru
  • 697 Views
  • 1 replies
  • 0 helpfuls

Token auto refresh logic in custom app.

We have a custom application that integrate with the client's env to get the API data and these data are showing in the form of various UI macros. Now we want to build a logic that will check that if token is already present then the normal flow will...

Custom App setup Through MID Server

We have a scenario where we want to fetch the data from client environment but their API are not exposed on the internet, so we have to setup mid server to facilitate the data transfer from client's env to mid server and use that data to build the cu...