I had to create a new catalog item but forgot that when I start a new catalog item, I don't need to create an update set for it, but I had created an update set and then followed the steps we use to create a new Catalog Itemm as outlined below. We do...
Auto populate of user details with out callback by using incident table?
Hi All, I need to update a field using scheduled job. While updating, if any mandatory fields are there then they need to bypass & record needs to be updated. How to achieve this in scheduled jobs?
Hi All, Can anyone please help me out with how can I get catalog item variables in Subflow ?I need to use if conditions in my subflow and due to that I need catalog item variables in subflow. Thanks&Regards,Abhisek Chattaraj.
Hi, Any chance when changing template can erase the old template value and update the new template values and if template b is not having short description value then change form should erase the old value and keep it blank . Thanks.
HiI have a field of type list which is a reference to a table of groups Enter several groups in the field.in FLOW DESIGNERask for approval will be sent to all groups at the same time.I need him to send to all groups at the same time, but if a person ...
When I open and chat regarding one issue and SD creates a ticket for it then it is clear to which ticket the interaction number will be connected to. However, what happens when I for example open one chat for an Incident issue one for a requests and ...
As Cybersecurity becomes more prevalent these days, it is not always easy to validate the person on the other end of an e-mail address or phone call.Does ServiceNow currently have a process that we can use to validate a customer on the other side of ...
Is there a way to change the colour of this hamburger button on the header of the Service Portal without changing the colour of other things?We found a way to change it on the Branding Editor but that changes the colour of a bunch of other things the...
When we receive a Incident I am able to convert to a story or Demand or epic. I would like to convert to a story and have the story under a specific Epic where we keep all converted Incidents under one Epic. I would like to do this by UI Action Scri...
I'm currently using a REST API step that requires a username and API key-based connection and alias. However, my API authentication method relies on a bearer token rather than an API key. I've attempted to obtain the token using the 'Get Connection I...
In virtual agent, let's say, for example, if I open a chat regarding one issue and ServiceDesk creates a ticket for it, then it is clear to which ticket the interaction number will be connected to. However, what happens when I, for example, open one ...
Hi, I am having customer requirement:Create Report for:1) Incident -> resolved every hour2) Incident -> Opened every hour3) Incident -> breached (4: 30 pm or 5:30 pm)4) PTASK -> BREACHED THE DUE DATE5) Change Window exceededand schedule the report
Hi everyone,In cmdb_ci table there is class: Business Application, Business Service, Technical ServiceThe requirement is as per Best practice CSDM does not recommend Services or applications to be exposed as CI.So A review is required on Configuratio...
Hi All, I have a issue while creating New field in Ticket closure Customer survey field.We have created a new field in survey will multiline free text. We are looking to make the below field wide with free text in the survey form. Backend configurat...
