**submitted in wrong forum by mistake** I need to prevent users from being able to create new change tasks where type = type A, these tasks can only be created automatically when a Change Request is progressed to the Assess state.I have a before inse...
Hi Are there options to alter the colours/fonts in the Teams Actionable /Non actionable provider Notifications - we are using some Record cards in notifications and looking to apply the button /URL link colors /backgrounds similar to the ones we use ...
Hi,I need to create flow designer, and it should work like when user submit form from the portal it should create RITM and it should assign to some particular group and same group and content should auto populate in SCTASK and when we close the sctas...
Date field should be auto populate with addition of 7 days from current date and exclusive of holidays/weekends .So I have created schedules and used in the script include and Onload client script .But getting 'javascript browser console error ".
When an inbound email is processed, In the email logs of the email I is see this log record "Trigger (sys_id) has not issued stop-processing for flow Inbound Email Flow". May I know what is meant by this. Thanks in Advance,Mahesh
I'm trying to add the Create Incident button to a Knowledge Article in the Service Portal. I followed these steps:1. Change the scope to 'Knowledge Management - Service Portal'2. Go to any article and Ctrl+Right click on the widget and select Option...
For non-admins it seems that the watchlist field becomes read-only when a ticket is no longer Active (e.g. when an Incident is in state Closed).This means agents can't remove the ticket from their watchlist, ever.They can only hide it by filtering on...
Hide one variable in multi row variable set based on condition
Hi I want test notification which is sending to assignment group members of incident after incident has been assign to the group. try to validate it using "Validate that an email was generated by notification" test step but it is failing every time....
Hi Expert,I recently compared the Washington D.C. and Xanadu versions of Service Operations Workspace and noticed some button changes. I tried checking ServiceNow's official documentation for information about this, but I couldn't find anything. Does...
Hi All,i have case where Problem has been created through incident and I want create button on problem which will redirect it to the incident through which that problem get created.how I can get this case
Hello Team, I have HR TASKS under my tasks in this page 'esc?id=hrm_todos_page' In notifications: I have redirected HRTask to- my to dos page( portal view) how can I redirect to particular task when I click on the email body HR task number for now t...
Hello Community,We have implemented the Walk-Up Experience module to provide an on-site service point for internal customers, where IT issues can be resolved.Currently, there is a dedicated "Walk-Up User" account that enables functionalities such as ...
