dashboards
Hi, How to add Dashboards & Reports in CSM workspace view can you please let me know how can we achieve ThankyouNikhitha
Forum Posts
How to create ageing report based on incident state in the platform analytics
I need to create report on incident where I need to show the number of incidents which are on-hold state so and so number of days and number of incidents which are in work in progress for so and so number of days like that
How can i restrict Change task closure until the change request state is set to scheduled?
Hi Experts, I have to restrict change task closure if the change state until it reached to schedule. Could you please help me with the above requirement. Regards,Sofiya
Need to get autotask or notification or whenever a Service Owner CMDB gets off-boarded
Hi Team, We have a field called Service Owner in CMDB. Whenever, the Service Owner's account gets disabled we have to get a task or notification automatically. Do we have any feasibilities to do this? Regards,Sofiya
How to change Notification Sender Name while sending notification
Hi,We are automatically adding comments from a business rule with a specific user name(that is Abel Tuter) when the ticket is assigned to the Database or Hardware groups.Additionally, we have created a notification to inform the caller after comments...
Anyone implemented SOWs as part of VMW/Contracts?
Hello Has anyone implemented SOW's as part of their VMW implementation? thanks in advance
Missing Data/Data not populating in Vendor management workspace
Hello AllIts been a while since I have implemented VWM, I ran the data collector jobs but there is still no data under vendor scorePerformance score by vendor in the last 90 daysVendor satisfaction by vendorSee the attached, Im sure I have to set som...
Date statements breaking in visualisations
Hello I am having an issue with date statements in data sources for visualisations. When I use a statement like created is less than 7 days ago, when I go back and edit the filter it looks like this:Created > javascript:gs.daysAgo(7)and is wor...
UI Action to create a Change Request
We have a variety of users request IT Changes. The required process and artifacts are hard for those who do this task infrequently. Has anyone ever seen a form/UI like a question/inquiry dialog that would prompt the requester for needed fields and th...
HTML field default value
Hello. I am trying to set the default value of an HTML field (see attached) but no value is displaying - what am I doing wrong? Thank you.
One Catalog Item in a Order Guide has to be always Included
Hi All, I want a catalog Item(already containing mandatory variables) should be always included. Is their any way which we can perform to achieve above ? Order guide is getting submitted without that catalog item(Not Included) Please suggest solution...
ACL read access
Hi All, My organization already has a ACL of read operation for a table having 2 roles in condition . Now they want to open Read access to that particular table for ITIL . If I am adding ITIL role in the condition with the existing 2 roles then th...
Virtual Agent Chatbot
Is it possible to show the Virtual Agent Chatbot on the Incident form so user can have access to chatbot from the form view itself? If yes then How?
Flow Error : Default translator is not configured for detection
HiThere is a flow that processes the emails and creates INC/REQ, which gives the error shown in the image. Does anyone have any idea why this error is coming?
How to create OLA for MIM
Major Incident Response OLAStart Condition:The 30-minute Response OLA clock starts immediately upon the creation or acceptance of a major incident. This clock runs continuously, 24/7, unless stopped.Stop Condition:The Response OLA clock stops upon se...
