Need Assistance with Building a Detailed Technical Support SNow Report
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04-10-2024 11:37 AM
Hello,
I need assistance building a detailed SNow report to show the number of tickets our Support Teams are resolving by day/week/month, how many times a change was made to the ticket (reassignment/hop), Resolution time (SLA's being met). There may be a report that already exists that I can modify?
Thank You,
BrandyB
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