Need help with Virtual Agent
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04-28-2025 04:59 AM
Hi Team, I am facing a challenging situation during Virtual Agent configuration setup.
I want to show the Agent transfer message & No available agent message a unique message for different portals.
If I modify the message here Agent Chat settings. looks like it will affect all the portals had VA setup.
Can anybody help me out here
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04-28-2025 05:10 AM
I don't think you can segregate it here as it will apply for entire instance.
I doubt if you can customize it for each portal.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader