Hi, I using policy exception we have a field called expiration date. I have created email notifications in task table when the task is created. In task email notification I have to print expiration date along with timezone. I have created email scrip...
I am trying to copy the MRVS data from an existing RITM and put it in a new catalog item by using GlideAjax, and when I am trying to put the request in the cart or submit, it gives me an error: "Something went wrong on your request; it could not be ...
Hi Team, I have a query regarding Mail Template, while we are uploading the Mail Template in the Notification, we need to update the button and URL which needs to be redirected to the Portal Incident view of SP and Needs to open for the end user. @Ch...
Hi,When we click on "Propose a Major incident" button a pop up appears seeking worknotes and business justification. I need to add few more fields along with this two fields. Since its OOB, am not sure can we add additional field in the pop up or how...
Hello Experts,I have a requirement to show popup window once user with a specific role login.Have written below script, but it didn't work, can you please help me here?UI Script: Globalvar ga = new GlideAjax('ClientUtil');ga.addParam('sysparm_name', ...
Could anyone tell me about masking and unmasking in ACL?
Hello Friends,I am getting some weird value in GlideDateTime query. When I am viewing the list view, the duration filed is showing correct value. But while we are pulling the data of that specific field in the reports, we can see a weird result. Scri...
Is it possible to config a location to allow a service desk agent to create an appointment but not show the location on the portal. Basically, only agents could schedule - not end-users. Thanks - Mark.
I have been tasked to create a report that shows the Average time it took the NOC to acknowledge an Incident (state change to In Progress). I've tried to use the "Incident SLA" table & the "Metric Incident" tables and the report returns No data to di...
I have a request for a ui action from incident form same conditions as Create Request that is ootb. However they specifically want it to point to one catalog item and that that catalog item generate the description, short description and caller field...
when i open the ServiceNow app in MS team app, i need by default welcome messages and available topic option with out providing any input values(like Hi ) , please refer the screenshot
I am setting up approval workflows for ITSM and testing it out. From the workflow, catalog task should be created if the RITM is approved. This works fine when i approve RITM as a System Administrator in the Native UI.However, when the Approval is do...
Hello All, I have received 1 query from user -"I see that some cases will breach on 1st of April but it is a bank holiday. Can you please check if calendar is updated properly for that day?" Can anybody help me with SLA calendar topic details ? Thank...
On my PDI, the sys_user table is suddenly not able to show many fields and related lists in the sys_user table. I am logged in as admin despite that I cannot view the fields. even the show xml and all contextual menus arent displaying. How can this b...
Approval field on the request form is being set as not requested on record insert. I want it to be set as approved. We are not using the sc_request record's approvals. I need to directly trigger the flow for the sc_req_item instead of waiting for th...
