Hello All,I have a requirement that I have to update the "CI" field, "Priority" field, "Short description" field on an RITM.These values should be picked from the variables while submitting the catalog item. how to achieve this task ? please help
I want to hide 'Are there any Exceptions' and 'Please define the exception' when 'Should this block or exception apply to the whole company?' select as 'NO'.I have created 2 separate UI Policy but when I select NO in should block or exception value '...
Hi guys, I have a sub-flow and I want to use a script to look up records based on a condition. I am using a script to add a condition. Before, I used a specific sys_id to retrieve the record and it worked. But after considering that sys_id is differe...
Hello Team, If a change fails, a PIR(Post Implementation Review) Task should be created for the support team responsible for implementing the change.Can anyone help on this? Thanks in Advance!!
while creating incident in ServiceNow using post method or powershell script. description and urgency are coming as empty.How can we bring description and urgency in incident.
Hi, I have created a topic in Virtual agent, in that topic we need an option to connect to live agent. I have enabled AWA, still not able to connect from topic
how to find out the Integration hub transactions usage in On-premise deployment?
Hi, There is one change task created without change request number in it. change request number field is greyed out. Please suggest what is the cause?
Hello, I have a client and includes script that is supposed to auto-fill a field based on specific criteria and using alerts I see my code seems to be working as expected. The variable though, is not filling in on the form when I go to test. The only...
I wanted to try universal request and when the plugin is enabled on my PDI I don't see the "new" button on native or SOW view, and I cannot find the roles in the roles table. Any idea what I'm missing?
Hello Everyone, The Catalog Item is getting captured into the update set automatically when updating related records of the item such as Catalog UI policies, Variables, etc. For Ex:When developer 1 is working in dev instance and still development is...
I have a requirement to add a Business Card requested item (Catalog Item ). Users would select options; i.e., name on the card, office, phone numbers to include, etc. Users are allowed to select as much as they want to appear on the card. The issue...
Hello Community! I am trying to let non-itil users view specific incidents assigned to certain assignment group on portal page using standard ticket widget. However non-itil users are getting ACL restricts while viewing the page. I tried creating new...
Issue - User unable to approve RITM requests from the personal mobile deviceCan anyone please help why this error is occuring while user is trying to approve the request from mobile device as soon possible.Please find the screenshot for referenceThan...
Hi All, When the change is in Review, Approval and Implementation state, if planned start/end date is changed, then it should reset the approval again. Approval is triggered for Auto approval group, but approval is not triggered for the manually adde...