How does the Calculate Risk button work?
I'm looking for information regarding how the "calculate risk" works in Service Now.
Forum Posts
How to measure Customer impact and Business Impact of Problems and prioritise
Hi, I have the following use case where we are looking to capture customer and business impact of problems. These fields should be quantifiable fields which can be used to dictate the priority of the problem. It seems that the normal priority matrix ...
Incident backlog of my resolver group at a specific day
Hello, I would like to know if it's possible to have the list of the incidents present in the backlog of my group at a specific date ? So Incidents opened before or on the specific date, not resolved at this date (not yet resolved today + resolved...
USE of glide Ajax to auto populate the details of ci on incident but not working
SCRIPT INCLUDE--- CLIENT SCRIPT--- on change ci field var ga = new GlideAjax('ourInccallerDetails'); ga.addParam('sysparm_name','getOurIncCiDetails'); ga.addParam('sysparm_ourCi',g_form.getValue('u_configuration_item')); ga.getXMLAnswer(getCIde...
Page is loaded to request submission
On my catalog item, I want to stay on same page if form is restricted by client script to submit request.But after I click submit it moves to request page , I want to restrict that. Regards,Anmol
on change client script using GlideRecord not working
var grUser=new GlideRecord('sys_user'); grUser.addQuery('sys_id','6816f79cc0a8016401c5a33be04be441'); grUser.query(); if(grUser.next()) { g_form.setValue('u_email',grUser.email); g_form.setValue('u_location',grUser.location); g_form.set...
Countdown Timer
I have a script that refreshes my incident data every 5 minutes in a Dashboard I built in UI Builder (Below). I now want to have a visualization that shows a countdown timer for 5 minutes and resets to 5 minutes when everytime the below client script...
Reporting
Hi all, Object ID from cloud resource able not available for Pivot type report in column or in row? any reason ? how to make it available ? ThanksRoopa
Platform Analytics - Filters not getting applied appropriately
Hi Everyone, I'm have two donut visuals created from a single KPI and grouped by different breakdowns. When I apply filter the filter gets applied to one of the visual and other doesn't get applied. I'm unable to understand the reason behind, can som...
show the list of email address of all the user
var grUser=new GlideRecord('sys_user');grUser.query();while(grUser.next()){gs.print(grUser.email);} i run it in background script of PDI but on running i got not authorized as output pls help me to corrected error
on change client script using a synch call
function onChange(control, oldValue, newValue, isLoading, isTemplate) { if(isLoading||newValue==''){ return; } var ci=g_form.getReference('u_configuration_item',getCIdetails);function getCIdetails(ci) // ci is object{g_form.getValue('u_...
Next experience greenting message
Hi Experts,Requirement- On user table we have custome "xyz" field(string field), and client wants that field should be visible everywhere user first name is visible in native UI.e.g. 1) When itil user login, they are landing on workspace and there is...
Filtering for values on a Service Catalog Item
I have a catalog item that references the Cost Center table using Variable X, Y, and Z each using tree-picker attribute. The referenced Cost Center table offers parent/child relationships.In that table I have:Cost Center (X) --> Center Center Child (...
Test migrating a report to the new platform analytics experience that ISN'T part of a dashboard
Is there a way to test migrating a report to the new Platform Analytics experience that isn't part of a dashboard?
Refreshing the NLU Models in an Instance
Hello everyone, I have multiple SN instances. All of the NLU models between the instances have become out of sync, i. e. the model on our dev instance is not the same as the one on our QA instance. We have always used update sets to transfer models f...
