Need to restore the completed configuration after cloning

[Rahul Raja Sami]

Hi

We have done the cloning from Prod to Dev but forgot take one completed configuration backup before cloning.
Now everything is lost. Is there a way to restore that?

[Mark Manders]

Yes, but don't wait too long, because you only have a short window of backups that can be placed back.

Depending on the number of instances and how they are used, you can also request ServiceNow to put your backup back on a different instance. You can than get your config from the instance, put it back on the instance you need it on and clone over the back up so it is also aligned with your other instances. But that really depends on how you are using your instances.

[Rahul Raja Sami]

Hi Mark,
The cloning was happened on Saturday. Only Dev was Cloned from Prod.

[Mark Manders]

In that case: request the backup and also add you reason why. I had it happen once that they created a temp instance for me, because of this exact same reason, but that isn't the common practice. You may be lucky, though. 

[Rahul Raja Sami]

We have gone for roll back but after the roll back is done the home page or the landing page is showing as blank. 

like this.

[SK Chand Basha]

Yes,

https://www.servicenow.com/docs/bundle/xanadu-platform-administration/page/administer/managing-data/...

FAQS:  https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0715621

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