Resolved! Default value
Need a script to add 7 days to current date in default value section of date/time variable of record producer.
Forum Posts
Resolved! Duplicate request creating with same Number
(function executeRule(current, previous /*null when async*/) { var cardOrderSysId = '000e49541b0e0d10683742e7bd4bcbed'; if (current.cat_item.toString() !== cardOrderSysId) { return; } var tinNumber = current.variables.u_tin;...
Major incident communication plans- filter recipients in To field when compose is triggered
Hi, i have a requirement of MIM communication plans recipient list filter. When an incident is promoted to major incident - Communication plans will be attached to it(Initial, update and resolution). Open any communication plan we have communicate op...
How to address loads of automated/ User raised alerting and action/resolve within the SLA?
Can someone please advise if you ever experience influx of alerting being ignored/unattended and eventually they were all breached? I am looking for an end-to-end solution, please. Thanks in advance.
How do you address the failed change?
I wanted to unerstand how do you manage the failed change and any lesson learned? Do you utilise via the Post-Incident review or do you have a separate function within your change management where the change manager would liaise with the Change coord...
Export / See Report values for the year
Hi All, I am fairly new to making reports on service now but I have made a few reports and I wanted to get the data from it exported out into a spreadsheet. I am having to manually input the data into a seperate spreadsheet by changing the date rang...
How to show Record Producer Variables (unmapped to field) show from Platform side?
Hello Team, I tried to create a record producer with unmapped to field variables. Upon submission of an incident, these unmapped to field variables shows in the Incident summary page. However, from Platform side it doesnt (similar to how variables sh...
Resolved! Embed surveys in Microsoft Outlook - Outlook Actionable Message not showing in survey
I was trying to embed the survey in MS Outlook and I found below threads regarding the same.Embed surveys in Microsoft Outlook - ServiceNow CommunityEmbed surveys in Microsoft Outlook - ServiceNow Community Plugin: Outlook Actionable Messages (App i...
Live agent chats are closed abandoned automatically
Many chats are being disconnected automatically without action of the agent or the use and are showing as Closed Abandoned. There is a field in the Interactions called State Reason. I have some chats that are randomly in the State Reason "Error"This ...
sys_popup
I have a requirement regarding reference field preview. I had multiple views (like View A, View B, View C) on custom application table when I am previewing record I need to show View B I have tried " sys_popup " It's not working I think it will work ...
Resolved! Workflows
how can i set the variables and return back that variables
Is it possible to add "Speak to IT" to underneath the Virtual Agent icon.
Hi there, I have requirement to add some text underneath of the Chat Icon of virtual agent. I checked different articles from ServiceNow, but I don't think it's possible. If it's possible then how can I configure that? Incase if it's not then is the...
Resolved! What is the timeout duration of an idle Live chat
I am looking for a particular property which sets up the "timeout duration" of an idle Live chat. If there is not interaction on a live chat, after how long will it timeout? RegardsPriya
link should redirect to the form with prefilled values i.e currrent ritm number in the field
When clicking in the notification link inside email,link should redirect to the form with prefilled values i.e currrent ritm number in the field of the form.Make sure prefilled values should only appear when redirected through the notification link, ...
What are the Ways of Routing Assignment Group for the Record Producer ?
What are the Ways of Routing Assignment Group for the Record Producer ?