Hello everyone, (Scope Service catalog ==>catalog item ==> variable read only after submit request) I want wide single text variable to no longer be read only after submitting the request and that we can write in this field (in the ritm). Submit Requ...
Hello everyone, (Scope Service catalog ==> catalog item ==> RITM) I want use a script for in the RITM created by a variable opened by, the field additional comments be visible to the requested fro too and that he can write in it. RITM created by "ope...
Hi All,I want to integrate AWS CloudWatch with ServiceNow without event management module? can you suggest a ways to do it.
Looking for pointers on how to discover Autosys batch job using discovery . I do see a table cmdb_ci_batch_job already available in CMDB.
Hi Team, I have requirement where I want to create multiple sub-tasks once the parent task got approved few sub-tasks need to get created and assigned to different groups and then approver record should be attached and any of the group member can app...
In our current ServiceNow setup, incidents can be created in any state (not just "New"). However, we've noticed that if an incident is created in a state like "In Progress" or "On Hold," the Response SLA does not trigger since it's only configured to...
Hi all,Is there any way to enforce a rejection reason when an article is rejected from the list view in ServiceNow?Here’s what I’m trying to achieve:When the state is changed to 'Rejected', the system should require a rejection reason to complete the...
(function executeRule(current, previous /*null when async*/) { var cardOrderSysId = '000e49541b0e0d10683742e7bd4bcbed'; if (current.cat_item.toString() !== cardOrderSysId) { return; } var tinNumber = current.variables.u_tin;...
hi Team,when the user is Platform Administrator or user with "IT_LOCATION_ADMIN" rolewhen the user navigates to Location table in ServiceNow. Then the user should be allowed to view the Audit history for below attributes like city, state, street etc,...
Hey there, I created a custome field named "Event" that is of Multi Select type. I want 2 big paragraphs should be shown in the choice list. but I am unable to do so. Kindly help me configure it.Thanks in advance.
Hi All, I am working in Yokohama and trying to change the theme for the Header App Shell to be used in the UI Builder. My client would like the icon and the coloration to be changed. It has been decided that the Workspace App Shell is not what they...
Hi All,I have a 24x7 Helpdesk but other teams are 9-5. We have many escalations off hours, moving tickets from Helpdesk to the group but these don't need to be addressed same day. However we often have urgent off-hour escalations to the person on c...
what are the serviceNow important and popular modules, with which I can get into IT.
Even for a reply with existing email with watermark can we create a new ticket in servicenow. Is it possible to create a new record with a Reply having watermark. Thanks,Shashank Sharma
I have two ServiceNow instance , primary and secondary In primary the agents will be available to chat & in secondary end user use virtual agent for queries or to chat with live agents of primary instance. has anyone done this or provide way how i ca...