New Button in Change request List screen in CSM configurable workspace does not bring up the modal
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11-28-2023 02:46 AM - edited 11-28-2023 03:02 AM
In CSM configurable workspace, when I click the new button, the change request modal / interceptor does not come up like it happens in the SOW. Would anyone how to configure this? I tried duplicating the 'Open change record' record for change request through 'List actions'. But that wouldn't work.
List action configuration screen shot
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11-28-2023 06:31 AM
What was the error/issue observed when you mimicked the one from SOW? I'm wondering if you need to grant cross-scope access.
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11-28-2023 03:03 PM
Thanks for the response. Doesn't seem to be cross scope access issue.
Steps to check:
1. Go to SOW - List - Change Request - Open -> Change request lists open
2. Click on 'New' button -> change model select Modal window opens
Works great!
Now, Go to CSM/FSM Configurable Workspace
1. List - Change - Open
2. Click on 'New' button -> Now it either says 'No record found' / Opens up Change new record with default model loaded.
I want to configure this to open the change model selector modal window like in SOW
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02-12-2024 12:34 AM - edited 02-12-2024 12:34 AM
Facing same problem! Please help if you have found a solution