VA - text response is not translated
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02-11-2024 11:13 PM
Hi,
I have setup dynamic translation for agent chat which is working as expected. But some of the pre defined text messages aren't getting translated (as seen in the attachment). When I check under the language -> translation section in the VA designer, the status appears as not started or partial. Is there a way to translate this?
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02-12-2024 12:56 AM
Hey @Shilpa Kamath ,
Have you seen this article? There is a good video on how to configure translation on Virtual Agent.
Hope it helps, thanks!