Notification to user tagged in work notes or additional comments

[madan892000]

I have a task like when user tagged in worknotes or additional comments I need to send them notification , In the when to send section I am using this script and fields , but I am confused how to add particular user who was tagged in worknotes or comments to who will receive section .Can I get some suggestions?

[Pradeep Thipani · Accepted solution]

Hi @madan892000 ,

I believe there is an OOB notification which triggers when any user mentioned over worknotes/comments.

I have tested out!! Below notification getting trigger when you add any user into comments.

https://<<INSTANCE_NAME>>.service-now.com/sysevent_email_action.do?sys_id=150055909f021200d5f9b3e295...

Thanks,

Pradeep