Why is value is empty and duration showing as 8 min

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Hi Team,

In the below screenshot in metric_instance ,I am not able to understand why Value is showing as empty and duration is showing as 8 min?

When I checked the Acitivity of the Case , I can see the case was always having the Assignment group so why the value is Empty and duration 8 min?

 

 

 

Ankur20_1-1732199135075.png

 

 

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