Notification

-ooo- · ‎03-03-2025

Hello Team,

I have one requirement where we created custom field named " Reviewer " ( which refers to sys_user table) so my requirement is to trigger notification to reviewer whenever RCA type of PTASK is created we need to trigger the notification.

Please advise.

Rohit Singh · ‎03-03-2025

Hi @-ooo-

Simply create a notification in Problem Table without scripting (BR).

1. Condition Type = RCA

2. When to Send - Record is created or inserted. Check mark on Inserted

3. Whom to Send - From Users/Groups -> Reviewer (Field) Refer Snip Below

If my response helped, please mark it helpful and accept the solution so that it benefits future readers.

Regards,
Rohit

View solution in original post

MuppuriNagaraju · ‎03-03-2025

1st you should create a new Notification for notify the reviewer and create a flow designer and trigger the notification by using created record and mention the condition in below type is RCA(PTASK) and activate and save it.