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03-03-2025 02:08 AM
Hello Team,
I have one requirement where we created custom field named " Reviewer " ( which refers to sys_user table) so my requirement is to trigger notification to reviewer whenever RCA type of PTASK is created we need to trigger the notification.
Please advise.
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03-03-2025 02:42 AM
Hi @-ooo-
Simply create a notification in Problem Table without scripting (BR).
1. Condition Type = RCA
2. When to Send - Record is created or inserted. Check mark on Inserted
3. Whom to Send - From Users/Groups -> Reviewer (Field) Refer Snip Below
If my response helped, please mark it helpful and accept the solution so that it benefits future readers.
Regards,
Rohit
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03-03-2025 02:26 AM
Hi @Nilesh Pol
You are asking to create notification where trigger point is record inserted. Then below you are asking to generate an event queue through BR. If event queue is generated then the trigger point of Notification be event and not record inserted.
Regards,
Rohit
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03-03-2025 02:30 AM - edited 03-03-2025 02:32 AM
@Rohit Singh @Nilesh Pol I have created business rule , actually we need to send notification without doing any scripting . can it possible as @_Gaurav suggested here we need to add one more condition that is task type is " RCA "
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03-03-2025 02:36 AM
@-ooo- if I have understood the requirement correctly, in that case you don't need to write any script. You can simply create a notification on the problem table and select the record inserted as the notification should get trigger on the insertion of the record and select the reviewer field in the user field, that's all.
Thanks
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03-03-2025 02:42 AM
Hi @-ooo-
Simply create a notification in Problem Table without scripting (BR).
1. Condition Type = RCA
2. When to Send - Record is created or inserted. Check mark on Inserted
3. Whom to Send - From Users/Groups -> Reviewer (Field) Refer Snip Below
If my response helped, please mark it helpful and accept the solution so that it benefits future readers.
Regards,
Rohit
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03-03-2025 02:40 AM
you can create flow on problem_task table with proper conditions and use Send Email flow action
Then use the Dot walking capability and Pick Problem.Reviewer
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader