Notification

[Community Alums]

Hello Team,

I have one requirement where we created custom field named " Reviewer " ( which refers to sys_user table)  so my requirement is to trigger notification to reviewer whenever RCA type of PTASK is created we need to trigger the notification.

Please advise. 

[Rohit Singh]

Hi @Nilesh Pol 

You are asking to create notification where trigger point is record inserted. Then below you are asking to generate an event queue through BR. If event queue  is generated then the trigger point of Notification be event and not record inserted. 

Regards,

Rohit   

[Community Alums]

@Rohit Singh @Nilesh Pol  I have created business rule , actually we need to send notification without doing any scripting  . can it possible  as @_Gaurav suggested here we need to add one more condition that is task type is " RCA "

[_Gaurav]

@Community Alums if I have understood the requirement correctly, in that case you don't need to write any script. You can simply create a notification on the problem table and select the record inserted as the notification should get trigger on the insertion of the record and select the reviewer field in the user field, that's all.

Thanks

[Rohit Singh · Accepted solution]

Hi @Community Alums 

Simply create a notification in Problem Table without scripting (BR).

1. Condition Type = RCA

2. When to Send - Record is created or inserted. Check mark on Inserted

3. Whom to Send - From Users/Groups -> Reviewer (Field) Refer Snip Below

If my response helped, please mark it helpful and accept the solution so that it benefits future readers.

Regards,
Rohit

[Ankur Bawiskar]

@Community Alums 

you can create flow on problem_task table with proper conditions and use Send Email flow action

Then use the Dot walking capability and Pick Problem.Reviewer

If my response helped please mark it correct and close the thread so that it benefits future readers.