Now Mobile

[spectura77]

Hi,

I have created a mobile the mobile application by seeing your videos but when i select the application from studio i am not able to see the mobile studio in that,

please guide!!

[Community Alums · Accepted solution]

Hi @spectura77 ,

You don't see because Starting with the Washington DC release, Mobile Studio is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

Use Mobile App Builder and the web-based UI (platform) to modify base system mobile app components, or create your own components. Mobile App Builder provides an environment where you can perform most customization and creation tasks that relate to mobile apps. For more information see, Mobile App Builder.

To test your configuration, you can use the app that is installed on your mobile device. To get the mobile apps, go to the Apple App Store or the Google Play store and search for ServiceNow to download the available mobile apps.

• ServiceNow mobile terminology changes

  Starting from the Rome version ServiceNow mobile has updated the mobile terminology. The updated wording helps you better understand which items you are configuring within a mobile app, how the configurations affect the on-screen view, and how the items relate to one another.

• Design considerations for mobile apps

  Use mobile design and product principles to give your users the best mobile experience.

• Mobile hierarchy

  Learn the components of ServiceNow® mobile and how they work together to assist you in configuring, modifying, and creating applications.

• Mobile impersonation

  Use mobile impersonation to impersonate authenticated users for testing purposes and view impersonation logs.

• Mobile App Builder

  The ServiceNow® Mobile App Builder (MAB) is a configuration tool to build and manage screens and records that make up workflows within ServiceNow mobile apps. The organizational layout and navigation options in the Mobile App Builder facilitate a faster and more intuitive creation of ServiceNow mobile applications.

• Mobile Card Builder

  Use Mobile Card Builder to create or modify card templates using a graphical interface.

• Mobile Studio

  Mobile Studio is now deprecated and no longer supported or available for new activation. Mobile App Builder provides the latest experience for this functionality.

• Create a mobile application using Guided Application Creator

  Use the Guided Application Creator in Studio to create a base scoped application and mobile app components. These components can be used in any of the ServiceNow mobile apps.

• Empty state display

  Use an empty state to indicate to your users that the displayed page does not contain data. You can add an image, text, and buttons to direct users to perform an action, view a particular screen, or review specific information.

• Navigation bar

  Users can access launcher screens, screens, settings, and notifications with the navigation bar in the mobile app.

• Launcher screens

  Launcher screens serve as landing pages or home pages. Using a launcher screen, you can access screens in various formats, as well as search, do quick actions, and find user information.

• Data items

  Data items provide the data presented in a screen.

• Mobile dashboard preview

  Dashboard previews display a preview of data visualization charts and single score reports in your launcher screen’s analytics section.

• Mobile screens

  Learn how to use screens in ServiceNow mobile. Use screens to make your mobile app functionality available to your end users.

• Enabling bookmarking screens and web pages

  Configure the saved views feature to allow users to bookmark screens and web pages. Users can instantly access these saved views via an icon in the navigation bar.

• Mobile styles

  Use mobile style elements to change the appearance of your mobile applications.

• Mobile functions

  Configure functions in Mobile App Builder to determine which actions users can perform in the mobile app.

• Mobile properties

  Mobile properties enable admins to turn on or turn off features in ServiceNow apps without upgrading the ServiceNow instance.

• Mobile critical alerts

  Send your users critical alerts, even if they configure their mobile device to a Do Not Disturb or Silent mode setting. Configure these visual and audio alerts to be sent when an issue needs immediate attention. Example scenarios can be to inform the user of an essential update, or to publicize a major incident that requires a speedy response.

• Mobile pop-ups

  Display configurable mobile pop-ups based on real-time conditions. Mobile pop-ups are a way to transmit information to users and to encourage them to perform actions. You can display a mobile pop-up at the login page or when a user taps a button.

• Mobile push notifications

  Mobile push notifications are configurable pushed messages that appear directly in a mobile app. These push notifications are non-actionable or actionable, and are configured by administrators to meet the needs of their users.

• Mobile URLs

  Create mobile URLs to direct users to areas, screens, and features within specified mobile apps. Using mobile deep linking, these re-directional links can be placed within emails, texts, and push notifications.

• Roles and permissions for ServiceNow Mobile Apps

  Limit user access to parts of the mobile app.

• Siri shortcuts

  Configure Siri shortcuts to give your users quick access to common app functions app using their iOS devices.

• Displaying campaigns on ServiceNow mobile

  Use campaigns to deliver messages and important information to your users. You can set up and display a campaign on ServiceNow mobile.

• Mobile external users

  Define external users to have availability to access your instance, but without access to all the capabilities allocated to internal users. External users are usually third parties, contractors, or external agents. External users are not employees of your organization.

• Mobile system property configurations

  Several system properties are available for you to further configure the mobile app. For example, use system properties to require a PIN, hide the image on the app homepage, configure the blur in background option, or disable sharing attachments from the mobile app.

• Indoor Wayfinding configuration

  Indoor Wayfinding enables ServiceNow mobile app users to locate an asset, such as a desk or meeting room, on a map and then reserve it.

• Mobile playbooks

  A mobile playbook enables you to create workflows for common tasks. Technicians can use these workflows on their mobile devices as a guide for troubleshooting an issue or as a training tool for learning how to install new parts.

• Mobile authentication

  Users are required to log in to an instance on their mobile device. Depending on how you configure authentication for mobile devices, users may be required to enter additional information.

• Configuring screen reader support in mobile

  Screen reader support (known as VoiceOver for iOS devices and TalkBack for Android devices) in mobile provides an audible description of what is displayed on your mobile screen. 

[Community Alums · Accepted solution]

Hi @spectura77 ,

You don't see because Starting with the Washington DC release, Mobile Studio is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

Use Mobile App Builder and the web-based UI (platform) to modify base system mobile app components, or create your own components. Mobile App Builder provides an environment where you can perform most customization and creation tasks that relate to mobile apps. For more information see, Mobile App Builder.

To test your configuration, you can use the app that is installed on your mobile device. To get the mobile apps, go to the Apple App Store or the Google Play store and search for ServiceNow to download the available mobile apps.

• ServiceNow mobile terminology changes

  Starting from the Rome version ServiceNow mobile has updated the mobile terminology. The updated wording helps you better understand which items you are configuring within a mobile app, how the configurations affect the on-screen view, and how the items relate to one another.

• Design considerations for mobile apps

  Use mobile design and product principles to give your users the best mobile experience.

• Mobile hierarchy

  Learn the components of ServiceNow® mobile and how they work together to assist you in configuring, modifying, and creating applications.

• Mobile impersonation

  Use mobile impersonation to impersonate authenticated users for testing purposes and view impersonation logs.

• Mobile App Builder

  The ServiceNow® Mobile App Builder (MAB) is a configuration tool to build and manage screens and records that make up workflows within ServiceNow mobile apps. The organizational layout and navigation options in the Mobile App Builder facilitate a faster and more intuitive creation of ServiceNow mobile applications.

• Mobile Card Builder

  Use Mobile Card Builder to create or modify card templates using a graphical interface.

• Mobile Studio

  Mobile Studio is now deprecated and no longer supported or available for new activation. Mobile App Builder provides the latest experience for this functionality.

• Create a mobile application using Guided Application Creator

  Use the Guided Application Creator in Studio to create a base scoped application and mobile app components. These components can be used in any of the ServiceNow mobile apps.

• Empty state display

  Use an empty state to indicate to your users that the displayed page does not contain data. You can add an image, text, and buttons to direct users to perform an action, view a particular screen, or review specific information.

• Navigation bar

  Users can access launcher screens, screens, settings, and notifications with the navigation bar in the mobile app.

• Launcher screens

  Launcher screens serve as landing pages or home pages. Using a launcher screen, you can access screens in various formats, as well as search, do quick actions, and find user information.

• Data items

  Data items provide the data presented in a screen.

• Mobile dashboard preview

  Dashboard previews display a preview of data visualization charts and single score reports in your launcher screen’s analytics section.

• Mobile screens

  Learn how to use screens in ServiceNow mobile. Use screens to make your mobile app functionality available to your end users.

• Enabling bookmarking screens and web pages

  Configure the saved views feature to allow users to bookmark screens and web pages. Users can instantly access these saved views via an icon in the navigation bar.

• Mobile styles

  Use mobile style elements to change the appearance of your mobile applications.

• Mobile functions

  Configure functions in Mobile App Builder to determine which actions users can perform in the mobile app.

• Mobile properties

  Mobile properties enable admins to turn on or turn off features in ServiceNow apps without upgrading the ServiceNow instance.

• Mobile critical alerts

  Send your users critical alerts, even if they configure their mobile device to a Do Not Disturb or Silent mode setting. Configure these visual and audio alerts to be sent when an issue needs immediate attention. Example scenarios can be to inform the user of an essential update, or to publicize a major incident that requires a speedy response.

• Mobile pop-ups

  Display configurable mobile pop-ups based on real-time conditions. Mobile pop-ups are a way to transmit information to users and to encourage them to perform actions. You can display a mobile pop-up at the login page or when a user taps a button.

• Mobile push notifications

  Mobile push notifications are configurable pushed messages that appear directly in a mobile app. These push notifications are non-actionable or actionable, and are configured by administrators to meet the needs of their users.

• Mobile URLs

  Create mobile URLs to direct users to areas, screens, and features within specified mobile apps. Using mobile deep linking, these re-directional links can be placed within emails, texts, and push notifications.

• Roles and permissions for ServiceNow Mobile Apps

  Limit user access to parts of the mobile app.

• Siri shortcuts

  Configure Siri shortcuts to give your users quick access to common app functions app using their iOS devices.

• Displaying campaigns on ServiceNow mobile

  Use campaigns to deliver messages and important information to your users. You can set up and display a campaign on ServiceNow mobile.

• Mobile external users

  Define external users to have availability to access your instance, but without access to all the capabilities allocated to internal users. External users are usually third parties, contractors, or external agents. External users are not employees of your organization.

• Mobile system property configurations

  Several system properties are available for you to further configure the mobile app. For example, use system properties to require a PIN, hide the image on the app homepage, configure the blur in background option, or disable sharing attachments from the mobile app.

• Indoor Wayfinding configuration

  Indoor Wayfinding enables ServiceNow mobile app users to locate an asset, such as a desk or meeting room, on a map and then reserve it.

• Mobile playbooks

  A mobile playbook enables you to create workflows for common tasks. Technicians can use these workflows on their mobile devices as a guide for troubleshooting an issue or as a training tool for learning how to install new parts.

• Mobile authentication

  Users are required to log in to an instance on their mobile device. Depending on how you configure authentication for mobile devices, users may be required to enter additional information.

• Configuring screen reader support in mobile

  Screen reader support (known as VoiceOver for iOS devices and TalkBack for Android devices) in mobile provides an audible description of what is displayed on your mobile screen. 

[pavan garige]

Hi Sandeep:

what are the required plug ins or apps install to work on now mobile and mobile agent applications?

[Sumanth16 · Accepted solution]

Hi @spectura77 ,

ServiceNow has made some changes to the mobile app development approach, and the mobile studio option has been deprecated. Instead, ServiceNow now emphasizes the use of the Mobile App Development Framework (MADF) for creating mobile apps.

general outline of the steps involved in creating these configurations using the Mobile App Development Framework:

1. Start by accessing the Mobile Studio application in ServiceNow. You can find it by searching for "Mobile Studio" in the application navigator.

2. Once you are in the Mobile Studio application, you can create a new mobile app project. This project will serve as the foundation for your mobile application.

3. Within the project, you can define launcher screens. Launcher screens act as entry points to your mobile app and provide a user-friendly interface for navigating through different functionalities.

4. Next, you can create applets, which represent individual functionalities or features within your mobile app. Applets are designed to provide specific actions or views to users.

5. As for data items, you can define the data models that your mobile app will interact with. This includes configuring tables, fields, and relationships necessary for your app's functionality.

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda