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Resolved! Problem

Hi, My task is when the user open incident need to update the Description and short description and then automatically update same description & short description in the problem record. I'm executing code but not working. when to run :  Description :...

P1234 by Tera Contributor
  • 638 Views
  • 7 replies
  • 0 helpfuls

Resolved! Attachments visible for requestor in csm module

I have a requirement to have attachment visible only for requestor and 2 groups for particular record producer.RP will create case with particular subcategory, requirement is when subcategory=9, then any attachment should be visible only to requestor...

Hafsa1 by Mega Sage
  • 369 Views
  • 3 replies
  • 0 helpfuls

Azure Cloud discovery

Does anybody have a genuine Diagram or pictorial representation of how ServiceNow Azure Cloud Discovery works ,or how is the discovery done between both ? I want to have a check like how the SPN ,mid servers etc play their role in the process and pop...

AP_Akash_07 by Tera Contributor
  • 649 Views
  • 4 replies
  • 3 helpfuls

Change state is not moving Authorize state getting error

Hi All, When a user submits a Normal Change Request and the access approval is completed, the request is expected to move to the "Authorize" state. However, due to a workflow change, we are encountering a state transition error at this step.Could you...

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suresh40 by Tera Contributor
  • 374 Views
  • 2 replies
  • 0 helpfuls

Reports and Reporting - Interaction Tickets

Have you collaborated with anyone to implement scheduled refreshes for dashboard reports?I’m currently working with a live agent chat dashboard and aiming to display real-time data.Since we don’t have the appropriate licensing to configure PA dashboa...

Beth19 by Tera Contributor
  • 392 Views
  • 1 replies
  • 0 helpfuls

Resolved! ServiceNow CAD Study Support Needed

Hello ServiceNow Community,I have recently passed the ServiceNow Certified System Administrator (CSA) exam and am now preparing to take the Certified Application Developer (CAD) certification. I wanted to kindly ask if anyone could share useful resou...