I'm wondering if anyone has high level outline that includes solutions for some of the process gaps in the HAM Pro workflows. 1) The first gap I see is how to handle replacements that are outside of the usual definition of qualified refresh. Say a u...
In the SC Task, one of the variables is request type, which has three choices. Based on the selected choices, different related URLS are displayed in the portal for the user to review and submit the request.These URLs are showing correctly, but in th...
My organization is currently trying to better organize our services to align with ServiceNow's CSDM guidelines. I found this guide here for How to configure incident management to align with... - ServiceNow Community, however this is largely focused ...
Is there currently no way to change the order of topics on the "Show all topics" screen of Virtual Agent?The following knowledge says it cannot be done.Unable to change the order for the topics shown in "See all topics" - Known Error
I want to add an intent to a NLU Model while training the model iam getting as error as:Error Message The system encountered an unexpected error and couldn't complete your request. Please contact your system administrator for help or try againhow can...
We have observed a pattern that Whenever we are doing Upgrade, Our ServiceNow PROD Mid Servers gets automatically upgraded to Latest Version of ServiceNow Instance, however in our NON-PROD Instance, Mid Servers doesn't auto upgrade it and leading to...
Hey Experts, I'm building a flow, for a catalog item. The variable takes a string value as email of the user, which can be of user who is not present in the system, basically an external user. I fire an event and send out a notification to this email...
Hi Expert, I am new in Servicenow, and want to explore Servicenow lesson, but All Learning Lesson are not available in English. Could you please assist me.
Hello,I have created the Inbound Email from when an email sent from the external source the Incident and Incident task should be created, Where Incident and Incident task are getting created and according to our Classification table the Incident and ...
For a Release Management story, we have a requirement where all roles that have access to a Release should be able to view SAP Transports linked to the Changes that are part of that Release.We want to show a list of Changes with their corresponding S...
I am creating a form where i take the input of user "assigned by" and i am able to get the user details and fill the user details but io am trying to insert that user in to results table i am not getting the output in the table i am using like this ...
Can anyone share the current OOB matrix for incident management, please - we have a customised matrix and want to compare how far off we are.
Everytime I add a new table with new application , i get an additional 's' added to the end of the string.after creation, I looked up for "Food" on application menu. It shows "Cooks" instead of "cook" . I clicked edit icon on Cooks, the following ima...
I have a requirement where I need to create a RITM on insert of a Case.I have a Business Rule which in turn is calling a script includeand script include has below code:createRitmFromCase: function(caseGr) { var catItem; var catSrch = n...
