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MIssing Catalog item in Maintain Items & Flow Designer

Hi everyone,I’m working on an Employee Onboarding Form that is part of our Order Guide within the Service Catalog. The catalog item is visible under Maintain Service Catalogs in User Administration category and displays correctly on the Service Porta...

DMC046 by Tera Contributor
  • 542 Views
  • 5 replies
  • 0 helpfuls

Resolved! Script Action Not Adding Worknotes To A Change

With ATT getting rid of their SMS gateway, I've been working through sending notifications through a 3rd party SMS gateway. Most were related to incidents up until this point, and now I'm working on sending a notification to users indicating that an ...

Casey23 by Tera Guru
  • 666 Views
  • 6 replies
  • 0 helpfuls

Interaction Duration is coming correctly in Dashboard

Hi Team, Interaction duration not coming correct, kindly assist how can I resolve this issue, please find the screenshot FYR.along with the duration some dates are coming, how can i remove just only show duration.    Regards,Garvit 

Garvit1_1-1748869234356.png
Garvit1 by Tera Contributor
  • 178 Views
  • 1 replies
  • 0 helpfuls

Unable to make mandatory in catalog item Attachment

Unable to make mandatory in catalog item AttachmentI have tried to change attachment mandatory in catalog item this logic is working up to false attachment but after upload also i could not able to submit the catalog  item kindly suggest . function o...

rajeshraji1 by Tera Contributor
  • 475 Views
  • 4 replies
  • 1 helpfuls