I have used "On-Call: Assign by Acknowledgement" workflow for on-call schedule, I got notification like below..
and I replied with ACC in the body but the ticket is not assigned to that user.
please help here thanks in advance.
I have used "On-Call: Assign by Acknowledgement" workflow for on-call schedule, I got notification like below..
and I replied with ACC in the body but the ticket is not assigned to that user.
please help here thanks in advance.