on change client script using a synch call

[AnjaliY27945328]

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

    if(isLoading||newValue==''){

        return;

    }

var ci=g_form.getReference('u_configuration_item',getCIdetails);

function getCIdetails(ci) // ci is object

{

g_form.getValue('u_asset_tag',ci.Asset_Tag);

g_form.getValue('u_serial_number',ci.Serial_Number);

}

}

the script is not working on changing ci value 

no auto populate value of asset tag and serial number

pls check and tell me where I am wrong

[Astik Thombare]

Hi @AnjaliY27945328 ,

The issue with your script lies in the way you are trying to set the values for u_asset_tag and u_serial_number. The g_form.getValue method is used to retrieve values, not to set them. Instead, you should use g_form.setValue to set the values of the fields.

Here is the corrected script:

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
    if (isLoading || newValue == '') {
        return;
    }

    var ci = g_form.getReference('u_configuration_item', getCIdetails);

    function getCIdetails(ci) {
        // Ensure ci object is defined and has the properties you want to set
        if (ci) {
            g_form.setValue('u_asset_tag', ci.asset_tag );
            g_form.setValue('u_serial_number', ci.serial_number);
        }
    }
}

In this script, I replaced g_form.getValue with g_form.setValue to set the values of u_asset_tag and u_serial_number fields with the corresponding values from the ci object. Additionally, I added checks to ensure that the ci object is defined before trying to access its properties.

If my reply helped with your issue please mark helpful 👍 and correct ✔️ if your issue is resolved.

By doing so you help other community members find resolved questions which may relate to an issue they're having

Thanks,

Astik Thombare

[SN_Learn]

Hi @AnjaliY27945328 ,

The getValue() is use to retrieves the string value of a specified field.

It takes only one parameter :

getValue(String fieldName)

In the above case you have to use setValue(), as shown below:

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
    if (isLoading || newValue === '') {
        return;
    }

    var ci = g_form.getReference('u_configuration_item', getCIdetails);

    function getCIdetails(ci) 
    {
        g_form.setValue('u_asset_tag', ci.asset_tag);
        g_form.setValue('u_serial_number', ci.serial_number);
    }

}

Output:

Mark this as Helpful / Accept the Solution if this helps

[Deepak Shaerma]

Hi @AnjaliY27945328 

your script is mostly correct just need some modifications"

function onChange(control, oldValue, newValue, isLoading) {
    if (isLoading || newValue == '') {
        return;
    }

    g_form.getReference('u_configuration_item', CIdata);

    function CIdata(config) {
        if (config) {
            // Use g_form.setValue to set the values of the fields
            g_form.setValue('u_asset_tag', ci.u_asset_tag);
            g_form.setValue('u_serial_number', ci.u_serial_number);
        }
    }
}

[Community Alums]

Hi @AnjaliY27945328

I checked your script there is only one issues please find below code 

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
    if (isLoading || newValue == '') {
        return;
    }

    var ci = g_form.getReference('u_configuration_item', getCIdetails);

    function getCIdetails(ci) {
        // Ensure ci object is defined and has the properties you want to set
        if (ci) {
            g_form.setValue('u_asset_tag', ci.asset_tag ); // Backend name of asset_tag or u_asset_tag
            g_form.setValue('u_serial_number', ci.serial_number); // Backend name of serial_number or u_serial_number
        }
    }
}

Please mark my answer correct and helpful if this works for you

Thanks and Regards 

Sarthak