I'm having a requirement to associate a skill to interaction record based on the context variable values. But when I try to get the value of interaction record context variable in skill determination rule, the script is returning undefined. I've enab...
hi. i want to pass Assignment Group into a subflow to be used in Create Catalog Task action. so i have declared input below as reference. then i used that input to set the Assignment Group for the catalog task. however once i tested it, the assignme...
Hi Everyone, I need to make a specific field available for global search. Could anyone guide me through the process or share the steps? Any help would be greatly appreciated!Thank you in advance!
Hi Everyone, I have a requirement to create a bar report that shows RITM records of different items grouped by an specific variable (That variable is part of a variable set that is contained in those items). The issue i´m presenting is when trying to...
we are integrating with power automate for approvals somehow they don't want to update the approval status from their side instead we need to check the Request approvals status frequently and then we come back and modify the approval status according...
Hi all, I would like to ask how to disable "Assign" pop up window on Incident form? Please refer to the screenshot and thanks for your help in advance.
Hello, ServiceNow community!I am working on a dashboard in ServiceNow that contains multiple reports, and I need to share it with users who are not part of our ServiceNow instance. Since we have limited ITIL roles available, I cannot assign the ITIL ...
Hello Team,I am trying to integrate ServiceNow with DocuSign and have followed the steps outlined in the ServiceNow documentation:ServiceNow Docs - Integrate with DocuSign.However, I am unable to generate the OAuth token. When I click on the link to ...
Hi, how can I place this playbook tab before the overview tab?
Hi everyone,I’m looking for guidance on how to migrate the customizations and configurations from one ServiceNow instance (Instance A for Company A) to another (Instance B for Company B). I don’t plan to modify any existing processes, so I’d like to ...
I am trying to add the retake option on the survey portal I have checked this documentation so far it just added that retake option to the back end https://www.servicenow.com/docs/bundle/washingtondc-servicenow-platform/page/administer/survey-adminis...
After I have deployed my similar incident model of task intelligence Where can I use that deployed model?other then service operation workspace
if I am triggering outbound call to third-party usually we will get response immediately if it is there but if the third-party can able to send response back after an hour/day/days can we able to use it under same outbound call??
So I have a requirement to add a new field "access group" referring to the group table on the evidence request tableThe issue is that the access group is not getting saved from the workspace which is working fine in the native viewFor the native view...
We have followed the below steps for the same:1. We have created a new action assignment in the attachment action ("Print").2. Then we have used the UXF Client Action.3. And we have used payload in payload we have passed sysparm_media=print.4. When w...
