Resolved! UI Action Redirect question
Hi All,i have case where Problem has been created through incident and I want create button on problem which will redirect it to the incident through which that problem get created.how I can get this case
Forum Posts
Resolved! HR TASK in My task portal view
Hello Team, I have HR TASKS under my tasks in this page 'esc?id=hrm_todos_page' In notifications: I have redirected HRTask to- my to dos page( portal view) how can I redirect to particular task when I click on the email body HR task number for now t...
Ability to Disable ServicePoint for Walk-Up User Account
Hello Community,We have implemented the Walk-Up Experience module to provide an on-site service point for internal customers, where IT issues can be resolved.Currently, there is a dedicated "Walk-Up User" account that enables functionalities such as ...
ITSM Notifications
We will shortly be implementing our first iteration of VA but integrating with MS teams. We are currently working on the Xanadu release.When a ticket is created for a user we have notifications set up whereby emails are issued detailing ticket refere...
Slide for ServiceNow CMDB, Incident & Change Process
Hello All, Can anyone direct me where can I find ITSM Workshop slide deck to help explain to a customer and provide a small walk through of each module based on ServiceNow new release. I am looking for details to include ServiceNow Incident Module, ...
Agent has experienced logging off issue from CSM/FSM workspace while navigating through it.
She has already cleared the cache and this way doesn't work for stopping the system of logging off her.This kind of issue continue appearing to many other users as well.
Resolved! Configure custom fields to show on the Standard Ticket page in ESC portal in ServiceNow
Hi,I'm looking to add a custom field on the ESC portal RITM Ticket Header page.Custom field is on RITM form. I want to show it on the ESC portal under Requested For field. I also want to show it as per condition in Item field. If Item name is somethi...
Resolved! Using Script for creating UI Policy
I have a requirement for a Catalog Item where I need to create a UI Policy that has the following condition:Condition 1 : If User_Variable_Num >=250and has the following UI Policy Action : Make User_Variable_Dependent visible and mandatory Where User...
How to calcuate past days duration using schedule
Hi, var currDate = new GlideDateTime(); var closeDate = new GlideDateTime(txt); var dur = new GlideDuration(60 * 60 * 9 * 1000 * 3); var schedule = new GlideSchedule('sys id'); // this schedule explains the 8-5 weekdays excludin...
How to set up the ATF Cloud Runner admin user
How to Provide an admin user who will be used to generate and run tests in a cloud runner. ServiceNow recommends creating a dedicated service user for this purpose. When am selecting the admin user it's show like 500 error Can you please suggest on t...
SLA basic reporting percentage - Achieved & Breached
Hello im new to this tool and would like to know how to get basic SLA reporting for our assigned group. what i need is separate or combined in one page.1. Achieved SLA % monthly 2. Breached SLA % monthly basically i need to know our monthly SLA targe...
How to connect snowflake and call store procedure from servicenow?
Hi Team, I need a help or suggestions on below request. How to call store procedure in snowflake from servicenow ? example, when user rasie a access request servicenow will trigger the snowflake SP. Can someone plz help on this?
Function Not Calculating Duration Correctly – Showing Incorrect Time
Hello, ServiceNow Community!I’m running into an issue with a custom function that’s supposed to calculate the duration between the request creation date and the closed time, but the results are not correct.For example, in the attached screenshot, the...
Resolved! Planned start date should not be earlier than today's date
Hi, I want one task to be done. In the change record, If I select a planned start date which is earlier than the today's date, then it should not be allowed. How to do this?
How to create a report on RITM where Stage is waiting for approval from more than 2 days
Hi,Is it possible to create a report on RITM (sc_req_item) table, where RITM stage is "Awaiting for approval" for more than 2 days?
