Add Knowledge Articles in VA chat
How to add knowledge articles to VA chat in servicenow
Forum Posts
List collector "no matches found "
Hello team, We have a list collector under: sn_cd_audience and qualifier is : nameINTeam Leader,HR,Blue Collar,White Collar,All Employees So this is working fine for Admins but when a user is trying to use this will basic roles they see "no matches f...
Maximum limit for number of RITMs under a Request
Hi I have a requirement to create multiple RITMs (it can be upto 900 sometimes) under one Request. is there any limit to create number of RITMs under a single request. If there is no limit how many number of RITMs would be the best practice. Its actu...
Make attachment icon mandatory with red asterisk based on condition like choice values
Hi All, On Catalog item, we have attachment icon, I want to make attachment icon mandatory with red asterisk based on choice value of select box.Currently we have two scripts for native and portal view and we are displaying error msg and avoiding for...
Resolved! Unable to update inbound_email field from sm_config table
Hi All, I'm testing the OOB configured Inbound Action to create Security Incident. During my testing, the emails is able to ingest but it didn't create Security Incident, it seems below condition didn't met. I did research about this and there's a su...
how to use now assist to remind the users whose survey are pending from 10 days and send them links
Hi Team,We have configured Microsoft Teams integration with ServiceNow using Now Assist and now we need to send notifications to the users whose surveys are pending since 10 days using Now assist. We need to send them the links for the pending survey...
i kept failing validation to create asset tag for consumable
Hi i kept failing validation on this Consume a Samsung SyncMaster 22" Class BackLight LED stock record from the Asset Simulator stockroom using Asset Tag P1000479. there is no field for asset tag
Regarding Dashboard data in ServiceNow
Hello All, 1. We want to see those records which were created before Apr 2024 but it's not visible before Apr 2024 in PA dashboard. 2. Some group tickets are captured in the PA reports.Example : group 1 & group 2 tickets are merged and getting captu...
How to translate objectGUID field values to user table correlated ID values using Script.
How to translate Object GUID field (base 64 language code) to user table correlated ID language using Script.Please suggest you are response it will helps me.
create report for Ticket Ageing
Hi All, I need to create a report where ageing calculate from the date is assigned to i.e L2 group, L1 is different group.how can i achieve this? what filter i can apply in the incident report so that it calculates the ageing from the date it is assi...
Unable to Create A new Record producer due to no_delivery_time_v2 variable
Hi Everyone,I am creating a new record producer, but unable to insert it as these variables :request_method (is not nil) & no_delivery_time_v2 (is set to true). Due to this Variable portal setting Business rule is triggering leading to no submission....
Resolved! Cascading filter Knowledge Base and Knowledge Category
Hi Everyone, I'm trying to cascade the Knowledge Base and Knowledge Category filter in Platform analytics, It seems not possible as the way table is set up. can someone please help me created it?
Resolved! URL Encoding Changing "%2F" to "/"
We have a URL that we would like to display on our Employee Service Centre, as a Quick Link. The URL is:https://[REDACTED].sabacloud.com/Saba/Web_spf/EU2PRD0075/app/shared/calendar;spf-url=common%2Fcalendar%2F%3Fcontext%3Dplan As you can see there a...
