Connect to live agent from a topic in virtual agent
Hi, I have created a topic in Virtual agent, in that topic we need an option to connect to live agent. I have enabled AWA, still not able to connect from topic
Forum Posts
Integration hub transaction usage in On-premise deployment
how to find out the Integration hub transactions usage in On-premise deployment?
Change task is created without change request- number in ServiceNow
Hi, There is one change task created without change request number in it. change request number field is greyed out. Please suggest what is the cause?
Variable Type specifications messing with script logic?
Hello, I have a client and includes script that is supposed to auto-fill a field based on specific criteria and using alerts I see my code seems to be working as expected. The variable though, is not filling in on the form when I go to test. The only...
Resolved! Universal Request "new" form not visible
I wanted to try universal request and when the plugin is enabled on my PDI I don't see the "new" button on native or SOW view, and I cannot find the roles in the roles table. Any idea what I'm missing?
Catalog Item captured in update set automatically when updating related records of the item
Hello Everyone, The Catalog Item is getting captured into the update set automatically when updating related records of the item such as Catalog UI policies, Variables, etc. For Ex:When developer 1 is working in dev instance and still development is...
Creating computed for display HTML field in Service Portal Catalog item
I have a requirement to add a Business Card requested item (Catalog Item ). Users would select options; i.e., name on the card, office, phone numbers to include, etc. Users are allowed to select as much as they want to appear on the card. The issue...
Provide acces to non-itil users to view incident ticket details on service portal page
Hello Community! I am trying to let non-itil users view specific incidents assigned to certain assignment group on portal page using standard ticket widget. However non-itil users are getting ACL restricts while viewing the page. I tried creating new...
Issue - User unable to approve RITM requests from the personal mobile device
Issue - User unable to approve RITM requests from the personal mobile deviceCan anyone please help why this error is occuring while user is trying to approve the request from mobile device as soon possible.Please find the screenshot for referenceThan...
Manual Group approvals are not automatically regenerated after planned start date or end date change
Hi All, When the change is in Review, Approval and Implementation state, if planned start/end date is changed, then it should reset the approval again. Approval is triggered for Auto approval group, but approval is not triggered for the manually adde...
scheduled import through SFTP is not working
Hi All, I am getting error "com.glide.db.impex.datasource.DataSourceException: java.io.IOException: Problem opening a handle to remote file: /Termed/resourcesterminated.csv" with schedule import. Please help me to trouble shoot the issue. Thanks,Nick...
How to Redirect URL in UI page
Hi All, I have a requirement where I need to redirect to the portal page from UI page.Tried with "gs.setRedirect(url);" But it didn't help much. Also, I need to hide one button in UI Page. Please advise on this. Thanks.
Show related list only for 1 catalog item
Hi, So In EDM scopped application, i have a catalog item called "TP" and it has a request type field which has create_tp, modify_tp, terminate_tp choices. so when submit the form with request type as terminate_tp, then a related list tab called EDM R...
Resolved! virtual agent incident creation
when we are creating incident from virtual agent, user need to select priority and incident should be updated with that value. How to achieve this
How to auto reolve Incident from Event Management system post receiving ok alert
We have an Event management system which received ok alert from our monitoring systems and we would like to auto resolve the Incidents whenever we receive the OK alert, however the assignee detail is mandatory. What is the best practices to handle th...
