Anyone implemented SOWs as part of VMW/Contracts?
Hello Has anyone implemented SOW's as part of their VMW implementation? thanks in advance
Forum Posts
Missing Data/Data not populating in Vendor management workspace
Hello AllIts been a while since I have implemented VWM, I ran the data collector jobs but there is still no data under vendor scorePerformance score by vendor in the last 90 daysVendor satisfaction by vendorSee the attached, Im sure I have to set som...
Date statements breaking in visualisations
Hello I am having an issue with date statements in data sources for visualisations. When I use a statement like created is less than 7 days ago, when I go back and edit the filter it looks like this:Created > javascript:gs.daysAgo(7)and is wor...
UI Action to create a Change Request
We have a variety of users request IT Changes. The required process and artifacts are hard for those who do this task infrequently. Has anyone ever seen a form/UI like a question/inquiry dialog that would prompt the requester for needed fields and th...
HTML field default value
Hello. I am trying to set the default value of an HTML field (see attached) but no value is displaying - what am I doing wrong? Thank you.
One Catalog Item in a Order Guide has to be always Included
Hi All, I want a catalog Item(already containing mandatory variables) should be always included. Is their any way which we can perform to achieve above ? Order guide is getting submitted without that catalog item(Not Included) Please suggest solution...
ACL read access
Hi All, My organization already has a ACL of read operation for a table having 2 roles in condition . Now they want to open Read access to that particular table for ITIL . If I am adding ITIL role in the condition with the existing 2 roles then th...
Virtual Agent Chatbot
Is it possible to show the Virtual Agent Chatbot on the Incident form so user can have access to chatbot from the form view itself? If yes then How?
Flow Error : Default translator is not configured for detection
HiThere is a flow that processes the emails and creates INC/REQ, which gives the error shown in the image. Does anyone have any idea why this error is coming?
How to create OLA for MIM
Major Incident Response OLAStart Condition:The 30-minute Response OLA clock starts immediately upon the creation or acceptance of a major incident. This clock runs continuously, 24/7, unless stopped.Stop Condition:The Response OLA clock stops upon se...
Dependent value
so the scenario is based on category, subcategory choices will be available on ESC on two different formand this choices is on our table and in the record producer we are using lookup select box as a type and table is sys_choice.This scenario is not ...
Need to restrict closing sctask when appovers are in requested state
I am looking forward for a best solution to restrict the closing of sctask if there is any approval records are in requested state in it's RITM. I have already setup one BR in sctask table and it is working eventhough I need some solution using some...
Measuring MTTR from the Incident Table
Hi All We are trying to measure MTTR from the incident table and we would like this to show us the length of time an incident has been open minus any time it is on hold or in pause state. We have been using the business duration field but this does n...
Hint duration - back-end form
Hello. Is there a way to configure how long a hint will display when a user hovers over it on a back-end form? It appears to drop off after 10 seconds. I tried modifying the glide.ui.accessibility.tooltip_duration system property but that didn't s...
Regarding ServiceNow HR Agent Workspace?
I don't understand where the dependent tabs for these COEs are configured. Could you clarify where I can find these configurations? When we select the HR Total Rewards COE, the Compose tab appears. Where can I find these configurations in the Servic...
