Virtual Agent forum

Resolved! To send a single email notification when the author name of KB articles is changed

When a user is offboarded or marked as inactive, identify the knowledge articles where the workflow is published and the author is the current user. Update the author to the user's manager and send a single notification to the manager containing a li...

How to add multiple emails at once in a GlideList User field ?

HelloI would like to have the possiblity to add multiple email addresses (coma-separated) at once in a GlideList field, the Watch List field as example.Is it something someone got an idea ? I'm trying since a few days without success...Enterring emai...

Looking to Create a Workspace where Users who need to Approve can see their Pending Items

Good day everyone, i am trying to figure out how to create a one stop shop where people who need to approve their RITM can go, see the list of RITM that is waiting for their approvals, see all the details in a list and click on each one to approve or...

Resolved! How to add active assignment groups in the Outlook recipient

Hi All,I have a requirement to create a UI button (Send Emails) in the Requested Item table. On click of button, outlook will open.Recipients would be- Active sctaks' assigned to and if assigned to is empty then the member of assignment group.Here is...

Knowledge Blocks:"Insert to Article" functionality not working on "KnowledgeArticle" inherited table

Hey, I was trying to replicate the functionality of Knowledge Blocks: "Insert to Article" on a child table of Knowledge articles. But it throws an error to select the HTML field before inserting block on an article, even though I have selected the OO...

Resolved! Notification

Hello Team, I have one requirement where we created custom field named " Reviewer " ( which refers to sys_user table) so my requirement is to trigger notification to reviewer whenever RCA type of PTASK is created we need to trigger the notification....

Users with snc_internal role are not able to open request type tickets which were created for them

Hi, Users with snc_internal role are not able to open request type tickets which were created for them.they are getting "Security constraints prevents the display of this record".But they are able to open incident and bpo tickets.I found one ACL whic...

Integration differentiation based on payload

Hello All, I have to differentiate one integration based on the payload they are sending. Scenario; We have one enabled integration which is currently working fine, Based on the data we are receiving we are creating purchase receipt data in our stag...

Trigger an approval to the user's manager, if user select greater than 1 CPU or 8 GB RAM

Form Name : Windows Server Configuration Update Short Description : Windows Server Configuration Update Description : This form is to be raised for any Windows Server configuration changes namely Server CPU and RAM. This form is to be submitted only...

Not able to Publish the topic and showing some error

Hello Team Some one have deleted the Topic from the Scoped application, then We have moved the same Topic from the other instance to DEV and relative NLU also. But we are not able to publish the Topic properly. And it is showing "Another published to...

Resolved! I need to send notification on employee work anniversary.

Hi, I need to send notification on employee work anniversary. To achieve that I have created : 1. Event 2. Schedule Job var gr = new GlideRecord('sys_user'); gr.addQuery('active=true^u_hr_hire_dateISNOTEMPTY^nameLIKEnivedita'); gr.query(); while(gr....

How to Configure Update Frequency SLA?

I'm working to configure an SLA for Update Frequency. It should be specific to the priority of the issues (i.e. low priority = 24h Update Frequency, Moderate = 4h Update Frequency, High = 30m Update Frequency, and Critical = 15m Update Frequency). If...