Parent/Child cascaded comment

[Ness06]

Hello
When a comment is cascaded from to Parent to a child, there is no comment in the child viewed by the customer saying that comment is coming from Parent.
Does it the normal behavior?
Thanks 

[Shashank_Jain · Accepted solution]

@Ness06 ,

Yes, by default, ServiceNow does not prepend or tag comments to indicate their origin (e.g., “Comment from Parent”) when cascading them from Parent to Child. The platform cascades only the content unless it's customized.

You can customize the script or business rule that handles comment cascading to include a message like:

"This comment was added from the Parent [Incident/Request/etc.]: INC0010001"

If this helps, please consider marking my answer as helpful – it motivates me to stay active in the community and also helps others find relevant solutions more easily. 😊

Thanks!

[Shashank_Jain · Accepted solution]

@Ness06 ,

Yes, by default, ServiceNow does not prepend or tag comments to indicate their origin (e.g., “Comment from Parent”) when cascading them from Parent to Child. The platform cascades only the content unless it's customized.

You can customize the script or business rule that handles comment cascading to include a message like:

"This comment was added from the Parent [Incident/Request/etc.]: INC0010001"

If this helps, please consider marking my answer as helpful – it motivates me to stay active in the community and also helps others find relevant solutions more easily. 😊

Thanks!

[Ness06]

Hello Shashank

Yes it is very helpful, many thanks for your reply 🙂

[Ankur Bawiskar · Accepted solution]

@Ness06 

how is the sync happening?

You can add something via script in the logic i.e. Comments from Child : <childComments>

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ness06]

Hello Ankur,
it is very helpful, many thanks for your reply 🙂