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4 weeks ago
Hello
When a comment is cascaded from to Parent to a child, there is no comment in the child viewed by the customer saying that comment is coming from Parent.
Does it the normal behavior?
Thanks
Solved! Go to Solution.
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4 weeks ago
@Ness06 ,
Yes, by default, ServiceNow does not prepend or tag comments to indicate their origin (e.g., āComment from Parentā) when cascading them from Parent to Child. The platform cascades only the content unless it's customized.
You can customize the script or business rule that handles comment cascading to include a message like:
"This comment was added from the Parent [Incident/Request/etc.]: INC0010001"
If this helps, please consider marking my answer as helpful ā it motivates me to stay active in the community and also helps others find relevant solutions more easily. š
Thanks!
Shashank Jain ā Software Engineer | Turning issues into insights
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4 weeks ago
how is the sync happening?
You can add something via script in the logic i.e. Comments from Child : <childComments>
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
⨠Certified Technical Architect || ⨠9x ServiceNow MVP || ⨠ServiceNow Community Leader
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4 weeks ago
Many thanks both for your reply, it's helpful š
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4 weeks ago
@Ness06 , Thank you sirš , Always there for help!
Shashank Jain ā Software Engineer | Turning issues into insights