Parent/Child cascaded comment

Ness06
Giga Contributor

Hello
When a comment is cascaded from to Parent to a child, there is no comment in the child viewed by the customer saying that comment is coming from Parent.
Does it the normal behavior?
Thanks 

2 ACCEPTED SOLUTIONS

Shashank_Jain
Kilo Sage

@Ness06 ,

 

Yes, by default, ServiceNow does not prepend or tag comments to indicate their origin (e.g., ā€œComment from Parentā€) when cascading them from Parent to Child. The platform cascades only the content unless it's customized.

 

You can customize the script or business rule that handles comment cascading to include a message like:

"This comment was added from the Parent [Incident/Request/etc.]: INC0010001"

 

If this helps, please consider marking my answer as helpful – it motivates me to stay active in the community and also helps others find relevant solutions more easily. 😊

 

Thanks!

If this works, please mark it as helpful/accepted — it keeps me motivated and helps others find solutions.
Shashank Jain – Software Engineer | Turning issues into insights

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Ankur Bawiskar
Tera Patron
Tera Patron

@Ness06 

how is the sync happening?

You can add something via script in the logic i.e. Comments from Child : <childComments>

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

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6 REPLIES 6

Ness06
Giga Contributor

Many thanks both for your reply, it's helpful šŸ™‚

@Ness06  , Thank you sir😊 , Always there for help!

If this works, please mark it as helpful/accepted — it keeps me motivated and helps others find solutions.
Shashank Jain – Software Engineer | Turning issues into insights