PDI is not working

[Mustafeez]

Hello,

PFA,

My PDI is not working anyone help me out on how to reopen from this stage and if I reopen my PDI whatever I have done implementations I will get back or I would be get back new fresh PDI?

Thanks,

Mustafeez.

[Ademir Amaral1]

Hi @Mustafeez 

Log in to the developer, and see if the option to wake up from hibernation appears.

This guide could also be very useful.

https://developer.servicenow.com/dev.do#!/guides/washingtondc/developer-program/pdi-guide/personal-d...

[AndersBGS]

Hi @Mustafeez 

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

1. wait - nobody can tell you how long it will take
2. if you get tired of waiting, release your instance and request a fresh installation. Please note, that any work that you might have done and haven't backed up will be lost. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders 

[Aman Kumar S]

Hi @Mustafeez 

This is a recurring issue, even my PDI was down for 2 days, and after that I got it back.

I would suggest to for another day and check.

If it doesn't work, I'm afraid you have lost your instance and you will have to request a new one.

and to prevent loosing valuable configuration done over time, you can backup your configs, so in cases of PDIs lost, you can re-import it.

This is very inconvenient and unfortunate, but at this moment we can't do anything, all you can do is to request a new PDI and keep backups going forward. Refer to the link to how to backup your instance:

https://developer.servicenow.com/blog.do?p=/post/backup-your-pdi/