Add Service Portal Catalog Item - Variables to Change template
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02-21-2024 09:32 PM
A change template has been created and it appears in the portal.
I then added the related list for the Catalog Variables and added a variable that is set to map to the field to the catalog item linked to the change template.
When the catalog item is used to create a change the field is not populated.
I am aware that I can create a different catalog item and populate the template field with the desired template, I am curious to see if I can remove this seemingly redundant workflow.
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