Performance issue only at a certain time of the day

[Hari105]

I am facing a strange issue, Where a few of the users (Not all the users) experiencing slowness with ServiceNow between 9 PM to 10 PM IST time. When I try to impersonate that user from my machine it works fine and when the user also tries to log in from my machine through a remote session it works fine for them.

We are not sure what exactly is causing this issue. Can someone help me here.

[Amit Gujarathi]

HI @Hari105 ,
I trust you are doing great.
Please find some troubleshoot methods you can try for the same:

• System Logs: Review the system logs in ServiceNow for any errors or warnings specific to these users during the reported times.
• Performance Analytics: Utilize ServiceNow's Performance Analytics to analyze if there are any unusual spikes in system usage or slow transactions during this period.
• System Resources: Check if the users' systems are running resource-intensive tasks during this time, which might slow down their interaction with ServiceNow.
• Browser/Client Performance: Ensure the browsers or ServiceNow clients these users are utilizing are updated and not overloaded with extensions or multiple tabs.
• User Roles and Access Rights: Check if there's anything unique about these users' roles or access rights that might be causing additional processing or restrictions.
• Custom Scripts or Workflows: Review any custom scripts, business rules, or workflows that might be executing during this time frame, which could affect performance.
• User Activity Logs: Analyze the activity logs for these users to see if they are performing any specific actions that could be causing the issue.

[Community Alums]

This certainly sounds like an issue on the client device. Check for anti-virus scanning during this period on the impacted devices. I have seen that on multiple occasions produce performance issues with the characteristics you describe.