Planned end date and planned start date on change form

[SimranK93838843]

Hi,

I have a requirement to make planned end date and planned start date on change management form should be editable for change_manager role in all the states, i have tried scripts and UI actions but it is still not working.

Can anyone help me achieve this?

Thank You.

[Ankur Bawiskar]

@SimranK93838843 

you should use field level WRITE ACL and add change_manager role

That's the easiest and best approach rather than using client scripts etc

what did you try and what debugging did you do?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[J Siva]

Hi @SimranK93838843 
May I know what is currently preventing them from editing those fields—ACLs, UI Policies, or Client Scripts?
Regards,
Siva

[SimranK93838843]

I have tried creating field level ACL too but that also doesn't allow change managers to be able to edit it, i am not sure on what is updating these fields as read only since i have not encountered such scripts or policies.

i have checked on one of the script which prevent itil role users to modify those fields but it also include that change_manager role users should be able to edit it.

[Ankur Bawiskar]

@SimranK93838843 

then some client script or UI policy is making it readonly as your ACL is allowing the edit.

Did you check that?

Since you identified that script did you try removing the role from it?

If my response helped please mark it correct and close the thread so that it benefits future readers.