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06-24-2025 02:57 AM
Hi,
My task is when the user open incident need to update the Description and short description and then automatically update same description & short description in the problem record.
I'm executing code but not working.
when to run : Description : changes
Problem : is same : as --> problem
Solved! Go to Solution.
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06-24-2025 03:41 AM - edited 06-24-2025 03:46 AM
Hi @P1234
Hope you are good.
Below is the solution for your query, basically you should use After Update Business rule.
PFA the screenshots, this particular use case is perfectly working on my PDI, hope this helps! If this helps you to resolve your query, please mark it correct and accept the solution, Thanks 🙂
Below is the Code:
Regards,
Rathan K
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06-24-2025 03:00 AM
business rule should be after update on incident
Condition: Description Changes AND Problem Field [IS NOT EMPTY]
Script is correct.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-24-2025 03:14 AM
Hi Ankur,
Sorry i set the condition is same like Description : Changes , Problem : Is not empty.
But not working
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06-24-2025 03:38 AM
did you debug business rule and see if that triggered?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-24-2025 03:41 AM - edited 06-24-2025 03:46 AM
Hi @P1234
Hope you are good.
Below is the solution for your query, basically you should use After Update Business rule.
PFA the screenshots, this particular use case is perfectly working on my PDI, hope this helps! If this helps you to resolve your query, please mark it correct and accept the solution, Thanks 🙂
Below is the Code:
Regards,
Rathan K