Pre-fill COE field in Workspace case creation

[rafas_10]

Hi all,

I hope you're doing well!

In my system, we only use 1 COE, which is the HR Case (sn_hr_core_case). In the case creation trough HR Agent Workspace, I want to have the COE field automatically filled with the HR Case, because it's the only one we have and it's weird if we need to select it. I know it is automatically filled in if you select the HR Service, however I would like to already have it pre-filled.

I know that it might be changes in the COE field in UI Builder, but not really sure yet on 'how to'. Any ideias?

Thanks in advance!

[Tanushree Maiti]

Hi @rafas_10 

Check these links if helps:

Hide the COE field within the Case Creation dialog in HR Agent Workspace

Set Default value for a field on Case Creation Page in AR agent Workspace 

Populate search box in HR Agent Workspace "Create HR Case" via url parameters