Predictive Intelligence

[si21]

Hi experts,

we have a requirement to create and train clustering solution in Predictive intelligence.

Question: After training, how user/ agent would access the clustering solution. Would they open access from backend like admins do?

[RaghavSh]

Hi,

What tables you want to open, I dont think Admins have access to all data wrt Predictive intelligence because "Models are trained on  dedicated training servers located within each ServiceNow data center".

1. When a customer wants to train a Predictive Intelligence solution, the relevant data and solution definitions are exported from their ServiceNow instance and sent to the nearest training server in the same data center.

2.After training, the training server deletes the customer's data, and the trained model is returned to the customer's instance.

[si21]

Hi @RaghavSh , my question is regarding on how the customer analyze the clustering solution and identify the gaps? Is it from the backend only?

[RaghavSh]

Yes but some i formation is still present in the system.

under predictive intelligence go to solution definition and look for the record you are interested in. The related list of that record will show you information regarding training. 

i don’t think that will help you to identify gaps.

[si21]

Then what is the use case of PI clustering concept and who would use it and how it would benefit the process?

Could you help me understand this please