Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Prevent Knowledge articles added as attachment in portal view if pasted in knowledge article body

Abc 26
Tera Expert

‎12-16-2024 09:38 AM

Hello Experts,

I want to prevent knowledge articles from being added as attachment to the header and portal view incase if the image is pasted in the article body of the knowledge article.

@Ankur Bawiskar 

Abc26_0-1734370706271.png

 

 


Thanks in advance

0 Helpfuls
  • 282 Views
1 REPLY 1

Sujatha V M
Kilo Patron
Kilo Patron

‎12-21-2024 11:36 PM - edited ‎12-21-2024 11:37 PM

@Abc 26 Did you try to set the checkbox "Display Attachments" to "False". If the field is not visible, add it through form layout. 

 

➡️ Display Attachments is set to "True". The attachments are displayed.

 

Portal :

 

SujathaVM_0-1734852583552.png

 

Native UI :

 

SujathaVM_4-1734852883994.png

 

➡️ Display Attachments is set to "False". The attachments not are displayed. 

 

Portal : 

 

SujathaVM_1-1734852634876.png

Native UI : 

 

SujathaVM_5-1734853000248.png

 

Please mark this as helpful and accept it as a solution if this resolves your query.
Sujatha V.M.
0 Helpfuls