Hi Team, I have a requirement that there should be one button in Service Operation Workspace - incident form. When the user clicks the button there should be popup with caller's phone number. It should be clickable. Any help would be appreciated & h...
Hello, How to lock the user Account using business rule script, kinldy Advise. ThanksSrini
Hello Everyone, Facing an unusual issue, SCTASKs are being automatically created by the system without any associated RITM. After validating all the workflows designed for the catalog item, everything appears to be functioning correctly. However, SC...
I have a requirement like if existing end date is auto populated based on the Gid selection, I need to add 1 day to the existing end date and populate that date in New field called New start date.Please suggest thanks in advance.
Hi All, Servicenow VA search knowledge base topic is not showing KB results instead it is switching to other topic, is there any way I can show only knowledge articles. Thanks inadvance,Sailaja
We need to hide a eacalte button on a form until the SLA is breaching.What condition can i use on the Escalate UI action.
Hello All,We have successfully completed the ServiceNow Virtual Agent integration with MS Teams, and it is working fine. Now, we need to include the SN Virtual Agent topics in MS Teams. Could you please advise on how we can achieve this?Any help woul...
I have an SI to populate a JSON string in a drop-down. However, I am unsure where and how to code the input for the variable string. SIvar Test = Class.create(); Test.prototype = Object.extendsObject(AbstractAjaxProcessor, { CourseUtils: function...
I'm trying to create an onChange Catalog Client Script that will display a modal pop up when someone enters a date that is within 30 days from the current date. I've tried using a number of scripts posted on community but they are not working for me....
Trying to train similarity solution in my VSF "ml_sn_global_knowledge_similar_articles" - Knowledge Similar Articles. Message shown - "Solution training requires a minimum number of 10 records". How do I generate more records for the solution? Lookin...
We have a scenario where the location records are more granular. In some scenarios, we would like to have the same stockroom for different locations. Is this possible with the OOB ITAM plugin without HAM? Thanks.
Hi, I have multiple record producers which are mapped to a case.All the translations are recorded in the sys_translated_text table.However When the logged in users langauge is for example german and he submitted the form in german langaige from the C...
We have implemented IT Change Management in ServiceNow, our customers have a business change process outside of ServiceNow.We now wish to bring that process into ServiceNow, I have searched old articles and there does not seem to be an Out of the box...
