Forum Posts
When form loads manager details needs to be populate
HI Community, I have a requirement, need to populate the manager details in Is manager (list collector) field when the form is loaded.In the catalog form there is variable set field named Requested for in that field when user opens the form in portal...
After downloading a PFX Certificate and attempt to install the Certificate,Getting error message
After downloading a PFX Certificate and attempt to install the Certificate, an error is presented stating - 'This file is invalid for use as the following: Personal Information Exchange''When same Get API call is executed from Postman I am getting pr...
Resolved! onChnage script needs to work iteratively.
function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { return; } var sysid = g_user.userID; //get current user sysid var ga = new GlideAjax('global.Check_user_group'); //script include name...
Order Guide / Catalog & process
Hi All,Im wondering if this is possible. And how I can achieve this!I have created a order guide for a new user – it has 3 different calalog options depending on what they select. Once the order guide is submitted –It creates the request, once approv...
Need to highlight text in Add attachments in Service Portal
Hello,I would like to make Highlighted text visible in "My instance" like what it displays in the "PDI instance". (ref. screenshots). Currently it appears in My instance but the text colour is not visible.Can someone please guide me on this part? Tha...
Display user records to a particular role
Hi all need help on the below requirement 1. Manager - needs to see all the groups and the users which he has membership and also the records to the type(custom field) which he has accesssay for sg. a group has a type tagged as B, C and even if the...
Ability to update a date field from the Portal
Hi, I am trying to give the functionality to an end user to update a date field on their exisitng RITM record from the portal. The green button opens a modal for comments and when that is submitted it updates the record, but I have a problem with the...
Colour a field if it has any value
I'm trying to colour a field when it has any value in it. I've tried using Styles, UI Policy, Client Script but I can't get it to work. Here's what I tried in client scripts: function onChange() {var fieldName = 'caller_id'; // Replace 'caller_id' wi...
Add RITM 'Variables editor" to the catalog task form in SOW
Hello,I would like to add a form that includes the variables as they appear in the RITM (for example: refer to the attached picture 1), so that it is also available in the catalog task from SOW.P.S.: I did add the Variable Editor, but it didn't make ...
Integration Interview prep
Lets try to understand real time scenario, Suppose you have requirement to integrate slack with ServiceNow So that it automatically creating an incident in ServiceNow when a customer sends a message on Slack. So first you need to check Technical ...
Resolved! Knowledge Import Articles label change
Want to change the label on the Knowledge Import Library page back to 'Knowledge Base'Some has changed it to 'Resource Libray' and would like to change it back to 'Knowledge Base'
How can the Requestor Details be input into the variables of MRVS?
Greetings everyone, I trust you're all well. I'm currently developing a catalog form that incorporates variables such as Name (referencing the User table), Department, Work Location, Telephone, and Email. Whenever there's a change in the Name variabl...
Several Topics Match Utterance
Hello, When a user enters an utterance and it matches more than one topic, a list of matches is displayed. The last item displayed is "I want something else". I would like to customize this list and add another option. Is this possible?
Resolved! Not able to fetch value from Hardware table
Hi Team, Initially a String Field was created on alm_hardware table with some choices.Now as per the requirement we needed to create the same field on alm_asset table so that in future if other child class wants to leverage the same, it will be feasi...
