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Resolved! UI Action - SOW; remove the %2F in URL.

Hi All, I am working on the SOW, I need to redirect the user to a specific Incident in the "Details" tab, when trying to place the following parameters in the URL: "/params/selected-tab-index/1" I get the following characters in the URL: "%2Fparams%2...

Pablo Sanz by Tera Guru
  • 3270 Views
  • 7 replies
  • 1 helpfuls

Now Experience - Workspace : Record tab name

Hi all, In the Asset Workspace, we want to change the name of the tab of the record. Actualy we have the ContractID and we want to remplace this label with the name of the contrats : I couldn't find where to configure this information. Can anyone hel...

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Karine_M by Tera Guru
  • 353 Views
  • 2 replies
  • 0 helpfuls

Impacted services duplicate in change module

Hi Team,As we have implemented when adding any CI in related list the refresh impacted services will triggered Automatically.we add the affected CI in the change related list then associated impacted services will be  autopopluate in the impacted ser...

suresh m2 by Tera Contributor
  • 288 Views
  • 1 replies
  • 0 helpfuls

serial number populating on the incident form

i tried to do a before br on the incident form . i have a field called u_impacted_asset so when i entered the caller infomation it should automatically populate the impacted asset box . it is not working now  // Get the caller's username from the inc...

chercm by Mega Sage
  • 469 Views
  • 14 replies
  • 0 helpfuls

The closing conversation script is not working

The closing conversation script is not working. Instead of the closing conversation it is showing ending lines.i have tested the topic using the test button also, it is showing only line. (function execute() {var result;if (vaInputs.user.first_name.g...

DNC by Tera Contributor
  • 464 Views
  • 1 replies
  • 0 helpfuls