Hello, community!I am required to define the delivery time/due date of elements in my catalog according to the duration of the resolution SLA assigned to each element. I understand how the duration is calculated for elements; in my case, I am definin...
Hi Community, We are facing a strange issue with NLU, NLU model have been trained and VA Topics published in Prod, test has also been performed using "Try model" and "Test" UI action on the VA Topic with 100% reliability. When I try to test the Topic...
Hi ,1. I created Display business rule please find below snap for script 2. Even if i make it business rule In-active still popup message showing 2 times!3. Created Ui policy please find below4. Conditions in both business rule and ui policy5. Even...
Hi, We have restricted licenses for specific users in ServiceNow and we would like to give a single user ID for two individuals(only for two individuals not for all users). However, this poses a challenge due to the implementation of MFA (Multiple Fa...
Hi All, I am working on the SOW, I need to redirect the user to a specific Incident in the "Details" tab, when trying to place the following parameters in the URL: "/params/selected-tab-index/1" I get the following characters in the URL: "%2Fparams%2...
Hi all, In the Asset Workspace, we want to change the name of the tab of the record. Actualy we have the ContractID and we want to remplace this label with the name of the contrats : I couldn't find where to configure this information. Can anyone hel...
Hi, i havre an issue in my virtual agent, the VA can't even start the conversation, did some one know why ?
when incident is closure survey is not triggering even though probabliti is set as 100% which plugin we need to activate and what are steps we need to follow please help me with this query!
Hello, In the Service Operation Workspace of interaction form, in the right side contextual panel under agent Assist, when agent click on Attach action, knowledge article getting added to Work Notes. So the attached articles should be added to the re...
Hi Team,As we have implemented when adding any CI in related list the refresh impacted services will triggered Automatically.we add the affected CI in the change related list then associated impacted services will be autopopluate in the impacted ser...
I am looking for assistance on how to create a business rule that will populate the "Actual Start (work_start)" time with the current time when the "Assigned to (assigned_to)" field is populated for both a RITM and an INC. I would ideally like the w...
Hello Team, I'm working on Virtual Agent (VA) configuration setup under this working on Incident creation topic from VA.We should choose the service(cmdb_ci_service) while submitting the incident from VA. In my organization we're showing the service...
Hi All, I have a requirement when the below option is selected i need to present the error message on the catalog item that should present the user from submitting it.Below is the script that i wrote:- function onChange(control, oldValue, newValue, i...
i tried to do a before br on the incident form . i have a field called u_impacted_asset so when i entered the caller infomation it should automatically populate the impacted asset box . it is not working now // Get the caller's username from the inc...
The "Add Task" button is not visible on the Data Driven/Flexible Visual Task Board (VTB). I see it on the Freeform Visual Task Board (VTB). Am I missing a role ?
