Problem record link redirected to the Next Experience

[NishaB]

I want the problem record link in my email notification to be redirected to the Next Experience. So what should I do? Is it can be done by using plugins?

[Ankur Bawiskar · Accepted solution]

@NishaB 

in your notification body give this

I assume notification is on problem table

If notification is on some other table then you can use email script and show the URL for Service Operations Workspace i.e. SOW

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar · Accepted solution]

@NishaB 

in your notification body give this

I assume notification is on problem table

If notification is on some other table then you can use email script and show the URL for Service Operations Workspace i.e. SOW

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar · Accepted solution]

@NishaB 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.