Question about cloning

[GaneshErike]

Hi,

We are upgrading our instance.

For that, we are cloning prod instance to lower instances.

In this I have few questions, suggestions will be greatly appreciated

1.When cloning has done for previous upgrade, another person did the cloning

 for that they have created targets.

 Can I use the same targets for the cloning I am performing

2. In the targets, there are username and password. For what these will be used while cloning.

Thanks,

Ganesh

[Shivalika · Accepted solution]

No @GaneshErike 

It won;t work the same way for SSO enabled instances. Follow this KB Article by servicenow for SSO enabled instances clone. 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717367

Link for Servicenow video -mhttps://players.brightcove.net/6274575390001/nUx4EKfUz_default/index.html?videoId=6328971260112

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

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[GaneshErike]

Hi,

If we are able to login through uname and pwd, then normal process will work.

Please let me know.

Thanks.

[Ankur Bawiskar · Accepted solution]

@GaneshErike 

yes correct.

I believe I have answered your question.

If my response helped please mark it correct and close the thread so that it benefits future readers.