Multiple assignment Group

Hi Team, i need to pull out a report where i don't want existing assignment group, other than the existing group i need to pull the report, what condition i can apply in the report.  Regards,Garvit

Virtual Agent - How to edit the header of the chat bot after connecting to Live Agent.

Hi Team,   Before connecting to the Live Agent the header appears as,    After connecting to Live Agent, the header appears as   I would like to display it as "Chatting with" +Live Agent Name   Can someone guide on it? I have understood it retriev...

Enable User Experience Analytics for a specific custom application

Hi,I would like to know if it is possible to enable the user experience analytics and consent policies for specific custom application alone.Thanks,Dhimple Balakrishnan

Performance analytics Incident Report Query

I want to display tabular format data with TOP 20 Business service weekly alongside the incident count per Business service.Business services with maximum Incidents is categorized as Top Business service and top 20 will be display in the report. If t...

Unable to type in the Virtual Agent Chat after connecting with a HR Live Agent (Utah Version)

Hi!  I am working on Virtual Agent and after connecting with a HR Live Agent the user's input field is disabled, meaning that only the Live Agent is able to write in the chat. What is the cause of this problem? Thanks

ATF - Unable to click a button

Hi , I want to upload data using "Choose File" option , how can we achieve this using atf . Thanks,Tiasha

AetCatalogTaskHelper Undefined,May be missing global qualifier

Hi, I have a scriptinclude AetCatalogTaskHelper, one of my catalog item has referenced to this script include in Global scope,But catalog item is in another scope. Below is the code for script include:var AetCatalogTaskHelper = class.create();AetCata...

Notification to be send based on catalog item date field

Hi folks,I have a field in my catalog item 'return date'. If return date is 1 day before i need to send a notification and 1 day after need to send one more notification. Can anyone help me on this as i am not aware about it with steps and sample sol...

Want to create a Virtual agent welcome message and attach a url in the message

Hi All, Want to create a Virtual agent welcome message and attach a url in the message could anyone pls help me i tried by creating system properties but no luck.  

Make additional comment field read only in portal when state is resolved.

Make additional comment field read only in portal when state is resolved.we can achieve this by using clone the existing widget with new widget. Please help me to solve this issue. 

Quesion in Business rule

Hello, How to lock the user Account using business rule script, kinldy Advise. ThanksSrini

Display Catalog Item Form variables in My Requests Widget

SCTASK Getting created without a Parent tikcet (RITM)

Hello Everyone,  Facing an unusual issue, SCTASKs are being automatically created by the system without any associated RITM. After validating all the workflows designed for the catalog item, everything appears to be functioning correctly. However, SC...