How to translate objectGUID field values to user table correlated ID values using Script.
How to translate Object GUID field (base 64 language code) to user table correlated ID language using Script.Please suggest you are response it will helps me.
Forum Posts
create report for Ticket Ageing
Hi All, I need to create a report where ageing calculate from the date is assigned to i.e L2 group, L1 is different group.how can i achieve this? what filter i can apply in the incident report so that it calculates the ageing from the date it is assi...
Unable to Create A new Record producer due to no_delivery_time_v2 variable
Hi Everyone,I am creating a new record producer, but unable to insert it as these variables :request_method (is not nil) & no_delivery_time_v2 (is set to true). Due to this Variable portal setting Business rule is triggering leading to no submission....
Resolved! Cascading filter Knowledge Base and Knowledge Category
Hi Everyone, I'm trying to cascade the Knowledge Base and Knowledge Category filter in Platform analytics, It seems not possible as the way table is set up. can someone please help me created it?
Resolved! URL Encoding Changing "%2F" to "/"
We have a URL that we would like to display on our Employee Service Centre, as a Quick Link. The URL is:https://[REDACTED].sabacloud.com/Saba/Web_spf/EU2PRD0075/app/shared/calendar;spf-url=common%2Fcalendar%2F%3Fcontext%3Dplan As you can see there a...
Resolved! Is it possible to add a message in the body of g_modal.showFields?
I want to change the name of the ok and cancel buttons of g_modal.confirm(), but I don't see an option for it. However, the g_modal.showFields seems to support this using the properties 'confirmTitle' and 'cancelTitle'. So I was trying to use this in...
I have created one catalog item and translating that item to German language, it is having the pop u
I have created one catalog item and translating that item to German language, it is having the pop up messages and I am using g_modal.alert(" ") to display those pop up messages and they are having some urls, When I am translating to German , those p...
How to create a live Agent Chat Link bypassing Virtual Agent
We have recently introduced Virtual Agent to our ServiceNow Portal. However we are seeing a decline in Live Chat as uses needs to navigate through VA to get to a Live Agent. How can we create a URL to Live Chat so users can directly go to Live Agent ...
Resolved! Field on TASK, make it default
Hello, I have the following requirement:I have a catalog item, on the catalog item if the following box is NOT true: Once the form is submitted, on TASK I have a Quantity field, so if the above box is NOT true, I would like the Quantity field on the ...
Actions Taken Field issue on major incident management
When a Major Incident is Resolved, the "Actions Taken" field is shown and is used to add any comments/information into the ticket in Resolved state. This field however is not captured in the Activity Log of the Incident. Could you please suggest what...
Standard change template not added to the Custom created Category after approval
Hi All, I am facing issue for the Standard change template and its not showing up while I am trying to create change from portal along with the category I considered the template with. Steps - 1) Create a Standard Change Template with Service Catalo...
How to trigger a email to supervisor when no agent are available for chat for more than 10 mins.
How to trigger a email to supervisor when no agent are available for chat for more than 10 mins.
Page not found error is appearing while launching the newly created instance
Created a new account for learning , while clicking on start building I an getting Page not found error . Is anyone facing the same issue ?
