Hello, I am currently looking for a way to push a message into an active chat conversation with a virtual agent. At present, I have a virtual agent topic block that communicates with my external application. It sends the user input to an endpoint in...
Hi all,I can see from SLA definition table that a SLA has Duration set as 0 (zero).In this case, my expectation is that Breach Time should coincide with Start Time.Even if I think that SLA Duration set as 0 is just a mistake.Why I can see a different...
Hello community members, We have this My approvals widget on employee center where we are trying to apply the background color but it is not working at all 1. Tried this community post solution but it doesnt work for ESC(Employee Center portal):Solve...
Hi Everyone, I have a requirement to allow a user to enter their Active Directory username and password into a text box in ServiceNow, and have some external system return whether or not those credentials are valid.The two ways I can think to do this...
How to add a banner or Announcement in Agent workspace telling them to redrect to next ui workspace
Hello team, I'm struggling with workflow Studio (Flow designer) to collect the users from a list collector and add the user to the selected group, already tried to do many different things. Already tried @Ankur Bawiskar - List Collector Convert to Ar...
Dear All, Happy Friday!!!Looking for some advise here. We use both CSM and ITSM and I have a requirement to make selection of an incident template mandatory when the Incident is created from a Case. How could I achieve this? Any guidance is appreciat...
In change request, we've impacted CIs. In each CI that contains approval group as a reference field. Ideally, email approval notification is getting triggered to corresponding approval group of for each CIs listed in the impacted ci list of a CR. So,...
Hello Everyone, I am working on developing a Service catalog. For my use case I want to give the user the ability to place an order for more than 10 quantity. How can I increase the for this to over 100. Also, is it possible for me to display the va...
Hi All, We have created custom sla definition and de-active OOTB one. Now issue is that, Type and Target fields are not visible when we are in global domain, but visible in child domains. Attached screenshot for your reference. Thanks
I need to hide and show fields based on the lookup selectbox field.(Which contains javascript in Reference Qualifier).I tried with Catalog UI policy but that is not working. Please suggest.
Hi Everyone, I'm trying to build a CEO dashboard but unable to see an documentation or video for guidelines to build one. Can anyone please provide any useful documentation or blog that is useful for the beginners ?Thanks in advance!
Hello. Hope everyone is well! We have configured SSO (user_name) in my PDI successfully. Have also allowed local login by updating the "glide.sso.acr.enabled" property to false. Is it however, possible to configure the local login to use email addr...
Hi,I am working on User registration form. If a user do not fills mandatory fields and click on Register, then it populates OOTB alert message "Error Some fields are incomplete: First name, Last name, Business email address, Business mobile phone" (T...
Hi Team, I have a requirement wherein when we click on a UI action it should open another form and copy the value in Contact field which is a reference field from current form to the new form of same field type.Below URL is getting opened which is a ...
