Can we remove "Edit Column" from List actions in the Agent Workspace for HR Case Management.

Can we remove "Edit Column" from List actions in the Agent Workspace for HR Case Management.

what is retroactive start and pause in sla and could you please give me one example with images?

Hi Team,Can someone respond to the below query. Thanks in advance.What is retroactive start and pause in SLA and could you please give me one example with images? 

User is unable to view the column values in the report.

Hi community! I can be able to create a report on table. and can't see the values in the columns which are coming from other table.Dot walked to the column and bring the required column on the report using configuration. data is not visible.checked f...

How to trigger/execute/run an on-demand scheduled job from Business rule script

I want to trigger a scheduled job from Business rule. I am using the below script but its throwing error.var gr = new GlideRecord('sysauto');gr.addQuery('sys_id','25b758811b6e8d102d8a0d45ec4bcb35');gr.query();if (gr.next()) {        SncTriggerSynchro...

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To generate report for incident created before 6 months for achieve users and active users

Hi All,I have a requirement to create a report on incident table where the the condition is that "incident created before six months" and "impacted user.Regions starts with EMEA". The report is returning all incidents where the impacted user is activ...

Set the current line manager for requestor for

Hi  i have service catalog and in that i need to populate the current line manager for requestor for field currently it is fetching value of logged in users manager , and the current_line_manager variable is reference field and its default value is j...

Based on user location remove options

Hi Team help me!!I have a reference field which is opened for?based on user location I need to remove options? 

workflow approval process test failed

hello i have created a workflow it is validated and published but when i want to test it it is not working can anyone help me???

Updating current active hr tasks with a new template that has a checklist

Hello, We have some active HR tasks for which i have to change the template. I thought I could achive this using a Fix Script and yes I was able to update the template but the issue is that the new template has a checklist and that checklist is not t...

Inconsistent time display value on serviceNow incident form

We are currently developing a API call to update 4 timestamp fields (u_function_last_worked, u_issue_start, u_time_resolution_team_assembled, u_mitigation_time) in incident form. Out of the 4 fields, u_function_last_worked is the only one that auto a...

issue with walkup experience display time after daylight saving time adjustment

Our customer had below issue: Having issues with the cmn_schedule: ca_sparkbar_schedule ()It is being used for a location in Walk-Up experience. The current configuration is functioning for managing the hours the location is open. It's open 8am-5pm l...

Skills Matrix - Skills Plug does not appear to have what I need

I've been tasked with building a skills matrix for our organization. We are starting small, just my department, but plan to make it larger as time goes on. To be clear, I am not looking to assign tickets/tasks based on skills (yet). What I am looking...