Hi Experts' We have license for ITSM Pro and have 'Ansible Spoke' available . This is for ServiceNow to Ansible integration. Q: Do we need to open ports for this communication. Ideally may be I am wrong here it is https 443 and yes port has to be ope...
I need a business rule to close universal requests when the primary ticket is closed
Hi all,Below is my requriment i have already create a function in script include and catalog client script but it is not working as expected below i share script and screenshots Update the oneCatalogUtils Script Include to add a new function verif...
HI, I'd like to confirm how ServiceNow should be represented in the CMDB according to the CSDM. I'd love to be able to document process or product owners inside the CMDB. Is there an example that I can see this done? Thanks! Amy
Two of my variables are working as I expect. Ticket_number and number_of_instances. The rest are grayed out. Not sure what I have to do to unlock this. Thank you in advance for the help!
Hi Team, i need to create a report where response SLA breach by other teams before transferring to correct application group. kindly suggest how can i do that, what filter i can apply. Regards,Garvit
Here is the Problem statement: 1. I have list of roles for ex: role1, role2, role3....2. I have list of tables for ex: table1, table2, table3,table4....3. List of user groups for ex: group1, group2If any user who has one of the roles stated in above ...
What notification methods can be implemented with ServiceNow's Default feature?
I'm new to API's in ServiceNow and wondering how I can dynamically populate a list of courses in a drop-down, using an onChange Client Script and a Script Include to call a REST message. Below, is my CS and SI. I keep getting Java console errors on...
Hi All, I am after some information, please. Are you tracking your team meeting room kit, and if so what categorisation have you assigned, Some of the kits could be listed as consumable, some as Asset/CI and some as peripherals. I am keen to understa...
i want the URL/link for the live agent chat instead of connecting form the chat bot , i want direct link to connect the live agent
We are using the below script in the virtual agent to find, the logged in user is an Effected user / Caller / in watchlist of the Incident. If it is true it show that list. (function execute() {var incidents = new GlideAggregate('incident');incidents...
I need to concatenate the multiple fields in one variable ,I have a Name variable in the catalog item and referring to one of the table, For eg If I select AAAK , then in the below Address variable It should auto populate with concatenation of count...
I'm trying to block a item from being submitted if they state its not an Emergency by selecting No. I need it to Block which its doing but I need it to clear the 2 fields and that is not working.It worked 1 day and stopped the next What is wrong her...
I have added new attribute to list collector If they choose specific attribute I need to show help text to them along with link.