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‎07-09-2025 03:59 AM
I'm planning to support multilingual users for our Virtual Agent topics. What are the recommended practices or tools available in ServiceNow to handle translation, context, and language switching without duplicating entire topics manually?
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‎07-09-2025 05:29 AM
Hi @ameykelkar ,
For using multi-lingual in VA you can use different language NLU as well. Train the NLU model for multi-lingual aspect and then go with it.
OR
The out-of-the-box topics are also for the better part setup for multi-language usage.
If you find my article useful please mark it as accepted and helpful.
Thanks and regards
Nitya Bansal
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‎07-09-2025 05:35 AM
Hi @ameykelkar,
Dynamic Translation is supported by VA, you can configure Dynamic Translation and enable it for VA.
Regards,
Ehab Pilloor
