Redirect some users always to Servic Operations Workspace for consult Incidents and requirements

[av00]

We need that only a number of users with an specific group or role can open their incidents and requirements -not changes- in service Operations Workspace uniquely. When they try to consult from a list or from the searchbox of the Service Management screen, they have to redirect exclusively that workspace. Is that possible?

[SVimes]

An onLoad Client Script like this could be part of what you are looking for. You would just need to add the criteria to evaluate either directly in the Client Script or in a Display Business Rule writing to g_scratchpad for the Client Script to refer to.

function onLoad() {
   //Type appropriate comment here, and begin script below
   g_navigation.open("/now/sow/record/incident/" + g_form.getUniqueValue(), '_self');
}

[kaushal_snow · Accepted solution]

@av00 ,

Yes , you can redirect specific users (by role or group) to the SOW instead of the classic UI by configuring the Landing page redirection settings in SOW Admin Center, enabling the Homepage Destination Rule and using audience criteria (e.g., group membership or roles) to target only your chosen users......

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