Redirecting ITIL User to Backend instead Portal

[sattar3]

Hello All,

In our instance users are redirecting to portal, now we have requirement that "itil" users must redirect to backend instead portal after login/impersonating.

Can someone please help me on this.

@Ankur Bawiskar  @Mark Roethof @Aman Kumar S 

Thanks.

[Aman Kumar S]

so what happens in the line 94, if user has roles, the code suspends there, you need to add check here:

add below line before 94

if(!gs.hasRole("itil")){

if (user.hasRoles() && !redirectURL && !isServicePortalURL)
return;

}

[saurabh_dubey]

https://www.servicenow.com/community/developer-blog/redirect-end-users-to-different-portals/ba-p/227... --> Please look in to this article.

Thanks,

Saurabh Dubey.

[Kishor O]

@sattar3 I have a similar requirement.

How you have done this, can you please give some suggestion?

[sattar3]

@Kishor O  you need to modify your Script Include(SPEntryPage)  function getFirstPageURL if condition like below. 

if ((gs.hasRole('admin') || gs.hasRole('itil')) && !redirectURL && !isServicePortalURL && !gs.isMobile())

            return;

For me the above code works.

Thanks.