Incident form
Incident form update work notes "Test" & Related Records select Problem id like PRB000010 and same work notes "Test" should update in Problem record work notes. Any idea share the code
Forum Posts
Set contact type as chat
Hi ,I need help on SOW . Whenever the request is created from interaction the contact type field should be set to chat instead of self-service. Can anyone help me understanding where this modification can be done?Attaching the screenshot as well.
Service Portal not showing approver names when request is submitted using Flow designer
Hi All, Service portal do not show approver names when request is submitted using flow designer. But the approver names are displayed when request is submitted using Workflow. Please help
Automatically attach a file to an existing record when State has changed
Currently, I have created an after Business Rule (BR) on insert w/advanced script to automatically attach a file to a record based off of the State field changing from New to Work In Progress. It is working but not w/the perfect user experience. Th...
SLA with Dynamic start date/end date
Hi Everyone,I'm working on a ServiceNow catalog item where the user selects a Start Date in the form. This date can be today or any number of days in the future. I want the SLA to start exactly on the date entered by the user( in the start date field...
Facing permission issue with Azure AD spoke
Hello,I am facing issue with Azure AD spoke where we are randomly getting error "Error: Insufficient Permissions. Please Check Oauth Token and scope permission. " with the spoke action Add user to group. I have given all the required privileges and t...
Resolved! Service catalog same questions
In my requirement i have few fields in my requirement sheet where one question is similar "Additional comments to support the request"how can i create question with same sentence?Also if we want to hide multiple fields do we need to use UI policy for...
In the incident form under Related Search Results we would need to add a Related Search field
Hi All. In the incident form under Related Search Results we would need to add a Related Search field, as of now it not showing "related search ) in under Related Search Results. please refer the below reference it showing only Related Search Results...
Resolved! How to add survey link in service operations workspace notification
I want to add survey link in with incident number in service operations workspace notification which should redirect them to Portal page where survey is present. @itsm @sndev @itil @Survey #Assessment
Platform Header on Virtual Chat window
Hi All,I am working on a requirment where we have embedded Virtual Chat link on 3rd party application as hyperlink(https://dev205477.service-now.com/$sn-va-web-client-app.do). On clicking the link, the user is redirected to below page where SN Platfo...
Automatic Closure of case record with an automatic email is triggered to the "requester"
Case state= awaiting approvalAssigned to = empty we need close the case on the 14 day, case remains unapproved or unrejected by the 14th dayan automatic email is triggered to the "requester" and "requested for" with the following content.the case is ...
Live Agent tier 2
Hi,I'm working on Washington version and have been tasked with creating a Virtual Agent that initiates a live chat during the incident creation process. The flow should prompt the end user with an option to connect to a live agent.Currently, I'm enco...
Resolved! Give a pop up once UI Action is clicked in SOW
I am working on problem management , we have a OOB UI Action 'Create Problem' on incident table. As soon as we click on it a problem record is created and saved.My requirement is to show a pop up box first and when user clicks 'OK' then only proceed ...
Need to edit change request values
Hi All,How can modify the assignment group value from an change template.I'm trying to change assignment value from Modify Template but not able to change.while saving its showing all field in red and redirect to proposal is there any another soluti...
need to delete files from sys_attachment table (sys attachement report)
Hi,can someone helps us with the script to delete record from sys attachment table only for the reports been sent.if report has an attachment and that schedule report send via email. We are trying to see the possibility of deleting attachment record ...
