Welcome to Community Week 2025! Join us to learn, connect, and be recognized as we celebrate the spirit of Community and the power of AI. Get the details  

regarding NLU model

MohdShahidA
Tera Contributor

I am not able to trained a model-I trained a model at that time some error is coming like that -Some features may not be available because the connection to NLU Service is not available. Please try again after sometime, if the issue persists log an issue with Support. And second error- -The system encountered an unexpected error and couldn't complete your request. Please contact your system administrator for help or try again

 

So please help me how to solve this Issue.

2 REPLIES 2

palanikumar
Giga Sage
Giga Sage

Ensure that system property: glide.shared_service_scheduler.url is populated with “https://sncmlscheduler.service-now.com/”

 

Refer the below article for troubleshooting steps:

https://www.servicenow.com/community/virtual-agent-nlu-articles/nlu-faq-best-practices-and-general-t...

 

Thank you,
Palani

GlideFather
Tera Patron

Hi @MohdShahidA,

 

you said "some error", can you please provide exact wording and optimally a screenshot?

 

That would be easier to identify your issue. This is quite vague and unclear,,

———
/* If my response wasn’t a total disaster ↙️ drop a Kudos or Accept as Solution ↘️ Cheers! */