Virtual Agent forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Scripting in Flow Designer

This code works in Vancouver but not in Utha (Scripting in Flow Designer)// Get the email bodyvar emailBody = fd_data.trigger.inbound_email.body_text;return emailBody;Is there is an alternate for fd_data.trigger.inbound_email.body_text?

How to replace connect chat code to Sidebar code

Hi All, In one business rule there is a code, it will run when Assigned to changes and it will call the connect chat, but now in next UI experience it is deprecated. Below is the code, How to replace this code into Sidebar code. Code:(function execut...

Resolved! How to disable child tickets after connecting it Parent ticket

I wanted to disable all the fields in child tickets if it will be connected to a parent incident(not implemented). The only way to update it is thru the parent incident(which is already implemented) Any idea what's the best way to disable it?And enab...

zaxjun by Tera Contributor
  • 945 Views
  • 6 replies
  • 1 helpfuls

Resolved! convert string to Glidedate

Hi experts, I am Tring to insert the records from one table to another table in my personal instance, I have got struck with one of field called "Valid From"   which is string type and value of the filed is 'August 22, 2022' and i have same filed cal...

Arjun Arjun by Tera Contributor
  • 1255 Views
  • 1 replies
  • 1 helpfuls

Skip a node in virtual agent

Hi, Is it possible to skip a input note totally based on a condition, we have tried script in "allow user to skip", but there is a skip button button after asking for input, but i want to skip always , without asking user to skip. Let me know if anyo...

Test97 by Tera Contributor
  • 696 Views
  • 1 replies
  • 0 helpfuls