related search on incident

[Ketan Pandey]

Hi All,

Please let me know if you have  come across such requirement.

I want to customize the contextual search(related search on incident) i.e It should show any incident created in 3 months with same category, sub-category and CI.

Please let me how to do this using the contextual search

[Mark Manders]

Never tried it, but you could check if it works with adjusting the conditions on the search sources. 

[Sid_Takali]

Hi @Ketan Pandey Have a look at docs https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/contextual-s... 

[Sumanth16]

Hi @Ketan Pandey ,

Refer to this Article revisit the steps :

https://www.servicenow.com/community/in-other-news/filter-your-contextual-search-results/ba-p/227695...

Also, to search results only from a specific knowledge Base : Refer to the Original thread where Support gave the answer :

https://www.servicenow.com/community/now-platform-forum/limit-contextual-search-to-a-specific-knowle...

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sumanth meda