related search on incident

Ketan Pandey
Tera Expert

Hi All,

 

Please let me know if you have  come across such requirement.

 

I want to customize the contextual search(related search on incident) i.e It should show any incident created in 3 months with same category, sub-category and CI.

 

Please let me how to do this using the contextual search

 

 

3 REPLIES 3

Mark Manders
Mega Patron

Never tried it, but you could check if it works with adjusting the conditions on the search sources. 


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

Sumanth16
Kilo Patron

Hi @Ketan Pandey ,

 

Refer to this Article revisit the steps :

https://www.servicenow.com/community/in-other-news/filter-your-contextual-search-results/ba-p/227695...

 

Also, to search results only from a specific knowledge Base : Refer to the Original thread where Support gave the answer :

https://www.servicenow.com/community/now-platform-forum/limit-contextual-search-to-a-specific-knowle...

Mark my answer correct & Helpful, if Applicable.

 

Thanks,

Sumanth meda