Remove dropdown selections form Action button for Incidents on Customer Service Portal
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06-25-2024 08:59 AM
would like to not allow customers to reopen Closed Incidents from the Customer Portal
where can I go to remove 'reopen' selection from the action button for "Closed" Incidents?
We need to allow customers to reopen or close an Incident ticket in 'Resolved' status
BUT
Do NOT want the customer to be able to reopen an Incident ticket in 'Closed' status
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