I have taken 'Time Worked' field which is of Task table field on the SIR table but when we close or cancelled the SIR ticket we see Time Worked field shown in image. I want to show it as original as before
Apply Template email option not showing on Higher instance. Able to test Client email Template on Dev and Test but on UAT and Prod its not visible to Select email template although email templates which i created are there in table.
The requirement is to change the state of the problem record from 'closed" to "assess".On writing the fix script, i see that the state is still in "closed" state .How to fix the issue as my below code didn't work? var gr=new GlideRecord("problem");gr...
I am implementing a solution where it requires automatically launch an external link in new browser tab when certain step executes - without requiring the user to click a link. How it can be achieved in virtual Agent? Any pointers , code sample or be...
Hi, My client is currently on the Washington release and is planning to upgrade to Yokohama soon. They are currently using the legacy connect chat and is planning to migrate to agent chat. For now they would like to keep using connect chat for a few...
I have a requirement create new field(mobile phone E164) and remove mobile phone field but if I delete this existing field it can delete all mob no. So, I want to take back up of 1600000 record in servicenow and again import it in sys_user table....
Hi Team, Please provide solution for below, When user click to search caller and he can’t find it, he will create new user. When creating a new user company field has default value. So, my requirement is when user try to create a new user after click...
Hi All,I am trying the workflow from on complete transfrom map script currently what is happening it taking all record from the import set table hold. it is not taking from the current import set table record only why this is happening can any one...
Can someone please guide me step by step on how to create it without using PA ?
Hello Community I need to create a blackout period that identifies all changes assigned to specific IT teams. If one of these teams attempts to create a Change Request during the blackout period, ServiceNow should notify them of the conflict.I want t...
Hi Everyone,I'm encountering a discrepancy between the number of records retrieved using a background script and the actual count shown in the cmdb_sam_sw_install table UI.Here’s the script I’m running:var installGR = new GlideRecord('cmdb_sam_sw_ins...
I have a scheduled job to trigger notifications on the le_case table. I tried to run job as system admin, myself who has admin access and user that has le_case table read/write access. The job runs but fails to retrieve data even though there is matc...
Hi, My client is currently on the Washington release and is planning to upgrade to Yokohama soon. They are currently using the legacy connect chat and is planning to migrate to agent chat. For now they would like to keep using connect chat for a few...
Hi SN Community, We have Virtual Agent configured on a single portal to support both HR and IT service requests. Live Agent handoff is also configured for both HR and IT topics. The challenge is with Live Agent routing when a user's conversation incl...
