The business requirement is to capture a drawn signature or a digital signature once a device is handed over to the IT Team. How to create and embed a dms_document template to capture digital signature or a drawn signature in the sc_task table? So fa...
The Knowledge Graph setup is complete, but it's unclear what you can do. . . The setup did the following:①[Value] in [sn_vad_genai.knowledge_graph.enabled]Change to [false]⇒[true]https://XXX.service-now.com/now/nav/ui/classic/params/target/sys_proper...
My question is simple: where can I find sys_m2m_template definition? I want to know which are its parameters because I am not getting it to work through my UI Action and I would like to know which parameters can be passed to it. I suppose it is a UI ...
I have around 10 choices which is inside the requested type , those choices are inside the first option (NEW).I need to create 10 catalog task with different description and short description. Should i use If, Switch or branch. and then where script ...
In the ServiceNow base instance, there is a system notification configured to send an email to the caller when an incident is resolved. However, when I impersonate the caller, I am unable to find the notification that says 'Incident is resolved.' Whe...
We have a client requirement, where they want us to create a catalog item to update the fields of business application CI. We have created a catalog item as option update and create for first variable . If user selects create we are showing 27 variab...
Hello All , I have a variable belongs to an Item and this item is linked to an order guide .I want to set a value through a catalog script and this value this depend on when the item is requested directly or this item is requested via the order guide...
Hi, can someone tell me how to create a filter to pull out the change request having an incident attached to them?
Hi, We are working on CISCO Catalyst center and Servicenow integration and all setting are configured but events are not getting triggered in servicenow.We also have solarwinds as integration and same event is coming through solarwind source,but notD...
clean up inactive users w groups and roles
Hi Why are Translated Name / Field getting added to update sets? How do I disable this? When I move from DEV to UAT though there are no clashes when I run the preview, the variables with choices are not getting moved.I have one named environment with...
Hi , I'm trying to modify the on-call schedule modal in ServiceNow to display the business phone instead of the mobile phone when both numbers are populated in a user's profile. Currently, if both the mobile and business phone fields are filled, the ...
Hi , I am new to ServiceNow. I had been working on the Incident form today and Looks like I modified something in the Dictionary for Short Description. The Fields are available in the form as below. But when I create an incident the error still Show...
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