remove the "related task" tab from the agent workspace in servicenow

[bhagatsonal]

remove the "related task" tab from the agent workspace in servicenow

[GlideFather]

Hello @bhagatsonal,

it's easy, I will explain below how to achieve, just think twice if it is a good idea as this is default platform behaviour. Maybe you want to create a new view and change it for the other view... but it's up to you :))

Anyways, go to SOW and to any Interaction record, click the icon in right upper corner and then Configure page > Related tabs select a particular view and add/remove related tabs as you wish.

Thank you for accepting this as solution :)))

EDIT: corrected screenshot.

[Ankur Bawiskar]

@bhagatsonal 

it's a related list added on IMS form.

-> Go to correct Workspace view for "interaction" table in native i.e App Scope "Interaction Management for Service Operations Workspace"

-> Configure Related lists

-> Remove that Related List i.e. Move from Right to Left bucket and Save

-> Visit workspace and that tab is gone

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@bhagatsonal 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[bhagatsonal]

Hello,

Thanks for replying,

I dont want to remove it from the IMS form but just from the agent workspace.