Repair SLA form link not visible on problem_task table form.

[indrasengupta]

Repair SLA is visible on incident, RITM, SCTASK but not visible on problem_task table form. how can i enable it "com.snc.sla.repair.enabled" system property is active=true.

[Robbie]

Hi @indrasengupta,

Seems a little strange. It must be data related. The UI List action is generic and is displayed for all task tables (of which problem_task is one) under the following conditions will you can check and confirm.

I've checked on my PDI to confirm it is visible on an Out Of Box instance.

Check the following UI Action on your instance: 'Repair SLAs' (Type 'UI Actions' in the Navigation menu and select the link under 'System UI')

Check the 'Condition' field which should have the following: new SLAUIActions().showRepair(current, gs, false);

This calls the Script Include: SLAUIActions - check the method: showRepair

Confirm the Problem task your viewing and other Problem tasks meet this criteria.

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.


Thanks, Robbie

[indrasengupta]

Already check the new SLAUIActions().showRepair(current, gs, false);

also, on PDI it did not show Repair SLAs link on problem_task table form by default.

[Robbie · Accepted solution]

Hi @indrasengupta,

That is strange. When I first viewed or created a Problem Task on my PDI, the 'Repair SLA' was not visible. However, that was because I had not SLA's defined for Problem Tasks (SLA definitions for Problem Tasks don't exist Out Of Box).

I then created a simple SLA Definition for the Problem Task table as shown below, and then when I created a new Problem Task (which of course can only trigger for new Problem Task records moving forward), once I had the Task SLA's Related List on the form, I could see the 'Repair SLA' UI Action.

On your PDI, can you confirm you have an SLA Definition for Problem Tasks?

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.


Thanks, Robbie

[indrasengupta]

now it is showing, it was not showing because SLA was not defined correctly.