Update Incident API takes more time I.e. around 109 seconds to update, is this expected ?Any documentation which supports this behaviuor or which gives info on the response time for this API?
i want to call my script include into the advanced reference qualifier and this my script include var groupManager = Class.create();groupManager.prototype = { initialize: function() { }, findITILManager:function(){ try{ var...
Are there alternative methods to create tickets besides using catalog forms for the users who have admin and snc_read_only roles?
Hi Team ,I have requirement to show the Approvers on RITM in Mobile agent app.Please find the attached screenshot for your reference. Please give any suggestions on this requirement.
Hey,What would be best practice to implement a logic for consuming quota. Logic would be elaborate and we need to send notifications based on this logic consuming quota.
I know that the user's last VA utterance is stored in vaSystem.getSearchText() I am using this script within a Topic, so I can access that string, and I created the associated script variable. But the variable "desc" is returning "null". This seem...
Hi, I need to implement a deflection mechanism for my virtual agent. The calculation should occur 24 hours after an interaction record is created. I planned to use gs.eventQueueScheduled to trigger a script action. However, the event isn't being fir...
What could be the reason for appearing and disappearing of this "Discuss" button on change record? I am trying to get it back as we want to remove the discuss button only on the change record without effecting globally.
Im using Standard Ticket on my csp portal and want to modify the standard ticket tab - attachments so that there is not the edit icon. I'm trying to make it where someone cannot change the name of the attachment. Where do i go to remove that edit but...
How can we make sure that each and every SR ( service request) raised is automatically assigned to the relevant team and and to team member in the that team? In order to reduce the efforts of manually assigning the SRs to the appropriate assignment g...
Hi,I am looking at adding an image to the notification users receive when being asked to complete a survey and also when that image is clicked to take them direct to the survey relating to the incident they received the notification for.Up to now my ...
Hi All , I have a requirement , where we have approvals for the change request which gets triggered through workflow , we have a cab definition setup in ServiceNow for the US Region , if all the conditions in the cab definition meet it should skip a...
have tried the standard major issue management function from Customer Service(CSM), but then when I tried to click Propose Major Case button then filled in work notes and business impact and click Propose, the business impact information is not ente...
Automating add and remove users from the group with approval when catalog request is submitted and close the request with close notes.
