Hi,We have a common situation where we need to bundle multiple cases together because of a few scenarios:- Duplicate issue for same customer contact- Customer emailed not including the watermark so created a separate case- Customer started a new case...
Hello All, I tried to reset my instance password by using Forgot Password, for first time i got an email with Password reset link.I got this email and a email log entry also created in system and I can able to Reset my Password. I tried the same proc...
Hey,I've built a workflow for article approval which has two approvals. When the second approval is rejected the workflow should give the user a chance to revise the article and publish it again without the need of the first approval. Therefore I add...
Hi team, I have a custom table and created a module to capture the table. I need the list of user/s going to the custom menu and opening custom table. It can be list of users or a report of the users touching the form. Thanks in advance,Shubham
var today = new GlideDateTime();var currentMonth = today.getMonth();var currentDay = today.getDayOfMonth(); gs.info("Current Month: " + currentMonth);gs.info("Current Day: " + currentDay); var gr = new GlideRecord('sys_user');\gr.addActiveQuery();gr....
So I have an order guide with 4 catalog items, the first one is just creating the LAN ID. The next 3 catalog items are kicked off only after the first one is Closed Complete. I need the value of the new LAN ID from the task of the first catalog item,...
I have an inbound action that when an email is sent to a specific email address it creates a request through a catalog item. The problem is the RITM's Item field from that request automatically takes on the title of the catalog item. Is it possible ...
how is it possible to send a report every 3 months? Only with 90 days? I want to send a report every last day each 3 months...
I want to know if there is a way to refresh the dashboard when there is a change in the database. I know that there is no auto refresh functionality due to performance issues but I assume that this would not slow down the performance too much if the ...
OOB spoke can only connect with one instance. If we want to connect 2nd instance then we need to clone all required JIRA actions and change the connection alias that holds the 2nd JIRA instance details. how to achieve the cloning of required jira act...
Right now, the chat transcript is available for a download at the end of live agent interaction. We are also expecting chat transcript to be available at the end of bot interaction. What is the best way to do this? Thanks,Rajini
Vancouver------------We do not want our customers to be able to disable delivery channels. how can this be accomplished?
How can we disable the "submit time sheet" button from the timesheet portal? The client wants the users to enable only the "submit" button on the top.
We would like to make embedded list as non-editable. means, we would like only to show the list to users, they should not be able to edit or open that record like how we do on list view. can anyone help us with this requirement.If you can see in atta...
Hi All,I have some query about provider Notification:In my instance these provider Notification are disabled, but then also we are getting actionable notification for RITM approve or reject. Is there any other which needs to be taken care. Kindly gu...
