Hi all,
Is there any way to enforce a rejection reason when an article is rejected from the list view in ServiceNow?
Here’s what I’m trying to achieve:
When the state is changed to 'Rejected', the system should require a rejection reason to complete the action.
If a comment exists, the system should check if it’s a recent one (say, within the last few minutes or a specific threshold).
If no comment exists, it should force the user to enter a rejection reason before allowing the rejection.
Any guidance on how to implement this (e.g., UI action, client script, or list view logic) would be appreciated!
