As a Service Desk Tech from the call screen we would like to see all the related CI records for the user. This would be helpful for both Incident and Service Request because it allows the tech to see what is already assigned to the user.
This is my first time working with Indicators, Breakdowns & PA, so I'm open to any advice. Goal is to have a PA widget to show the percentage uptime/availability for each of 12 CIs.I have my Indicator Source: Outages created this year & Duration not...
In the order guide I would like to expand only the first item.If I follow this guide I am able to get the last item to be expanded automatically:https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0821168Thanks to this line in the ...
I enabled the bgp routing table glide record to true in system properties of service now.I want to fetch the bgp routing table data only for the subnetmask 255.255.255.255 and the ip address starts with 10.x.x.x.can anyone help me how I can add this ...
After doing switch discovery the network adapter shows the same mac address for all the interfaces, is this right ? why this is discovering the same mac address for all interfaces.
Hi All, I have created a report on enhancement table and i wanted to make number clickable, so if someone clicks on the number it should rout to the form. Regards
I want to control which Topics are displayed per portal.I have a context variable called liveagent_portal that I think I can use, but I don't know how to do it.If anyone has any insight, please let me know.
Is it possible to convert an existing implementation of Chatbot to Virtual Agent or is it better to just do a fresh implementation of Virtual Agent?Thanks,AJ
Hi Team,below the scheduled job I created for notification to send in advanced for given interval time when the certificate is getting expired. Here, for example if i have 4 certificate to be expired in 15days and 30 days then for 1 record alone this...
ボタンを押すことで、UI アクションを作成し、Excel でリストを抽出できます。Excelの抽出回数の上限は10,000ですが、それ以上の抽出ができるようにしたいです。プロパティの設定を変更せずにスクリプトで上限を設定できますか?
Hi All, I need to create the active items.Below the widget where it show the incident record , it need to redirect to specific my to do area. e
I have record producer for change table. When I submit the form the request details should update on change request - description field. @shyam10
Hi, I have written script to auto populate assigned to based Business Unit. Now I want to auto populate business unit watchlist members to incident table watchlist based on Business Unit. I written script include and client include. script includevar...
Hello - ServiceNow Community! I received a request from a user at my org to generate a knowledge article view count report, but I need a way to exclude the view count of the article's author. The view counts of articles are inflated because the know...
