Top Gray bar buttons overlap with search space in UTAH
We are in in UTAH, I see top gray bar buttons shows in random manner and overlapping the search space. Anybody faced same issue or have solution for this? ThanksVinay
Forum Posts
Unable to publish topic showing error as Another published topic is already using NLU for V.A
Hello! I'm having trouble publishing a topic. I made a change in a topic, I saved it and when I want to publish it I get an error that says "Another published topic is already using NLU model "Test" with NLU intent "Test2". We couldn't find the NLU m...
Restricting form submission for set of users
Hi All,I have a requirement on a form when the 'Requested For' user tries submitting the form if he has records in a custom table (i.e requested for = assigned to in custom table) then the user should not be able to submit the form.I have configured ...
Group Choice User Input MS Teams
Does anyone know when the Group Choice User Input for Virtual Agent will be supported in MS Teams?
How to change header color and font color of filed values displayed by vaSystem.renderCard
Hi We've just upgraded our instance to Vancouver and facing following issue1. New messages not visible because font color specified in the default branding is white However it is visible on hover 2. Details of the field values for agent bubbles gene...
Launch Another Virtual Agent Topic Within an Existing Topic
Hi all, I want to launch a different Virtual Agent Topic within a topic I am working on when the user gets to a specific point of the flow (as shown in the picture provided) instead of having the user exit out of the current topic and searching the ...
I need one option to be created under action required. After selecting all tickets I need to skip
I need one option to be created under action required. After selecting all tickets I need to skip all tickets at a time. How to create option under actions on selected rows.
Resolved! Automate a tag from a record producer to incident
All, I am struggling with this and need some help. I am trying to pass a Tag value captured from a record producer (field name tag, mapped to the Tags (sys_tags) incident field as a lookup select box, looking up from the Label table, lookup value is...
Hide server options in category if request type is new
How can hide the server options if request type is new Tried onchange catalog client script below, but not working.function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { return; } //Type appropriate...
Will the roles be automatically gets removed from service account?
Will the roles be automatically gets removed from service account if it does not be used for generates tickets for 6 months?
Resolved! Add flag to country field on user table
I would like to add a the country flag to the country field on the sys_user table, for example if the country is united kingdom then I will see the UK flag next to the field. Is there a way to do this?
normal changes that occured in the past two days from meeting time
Please help me to add condition for CAB Definition and CAB Meetings i.e Change Request Addition Condition = normal & emergency changes(agenda items) that occurred in the past two days from meeting time.
FTP issue
Hi,We have a data source created in ServiceNow which generates a CSV file with sctask & places it in FTP server. This runs via scheduled job. This configuration has been there since long & few days back started getting below error. From firewall end...
Virtual Agent to Live Agent Chat Transfer - Validation
Hello,I have been given the following requirements and was wondering if anyone has done anything similar and is willing to share how they did it, or if they have any ideas of how to maybe accomplish. When users are in Virtual Agent and are being tran...
is this possible to receive chat accept message for all available agents in agent workspace
is this possible to receive chat accept message for all available agents in agent workspace#agent workspace
