Hello, Could someone let me know if there will be any change in the functionality of a topic if the type of the topic is changed from topic to 'topic block'.Eg:- Let's say there is a topic named 'Live Agent Support' and if I change its type to 'topic...
Hi ,I have a scheduled job which is there since past 2 years and triggering by a json script which is in a workflow now i have transformed that workflow into a flow(flow designer) but now the scheduled job is not running when i reattach the workflow ...
Hi,I want to integrate the servicenow with teams in which I want to create incidents from teams in servicenow. Thanks and Regards,Nikita Gupta
I want the change request to move to scheduled after being authorized. -If rejected at the authorize state then the feature is closed and updates the work notes of the parent incident.
Hi everybody A former employee seems to have adjusted the business rules for "Business Stakeholder" without any documentation on it.This makes it impossible to use the role even with repairing from the "plugins" section.Is there any way to see which ...
As a data scientist who's trying to optimize the recognition of the virtual agent, I'm having trouble making intelligent decisions with this product. My understanding is that the following happens each time a user submits an utterance: 1. The utteran...
I have written a fix script to fetch some info from Computer table, also fetch data from sys_audit table for each computer records in an excel.Now the fix script is working for 1month data (2k data) but while I am trying to run it for 1lakh data, the...
Hi All, For MSFT SQL Instance, I have created two CI Identifiers.1. Name with Priority 50 2. Class and Instance name with Priority 100 Now I can see 50 records getting creates where name, and instance name both are emptyboth Identifiers have Allow Nu...
Hi,I have a field name solution which is dependent on two other choice fields . below is the scenario field 1 - Choice 1, choice 2, choice 3field 2 -choice a, choice b, choice c, choice dsolution - prod , dev, QA, training ,POC, sandbox etc.,. now ba...
hi team, how to check the survey instance is created before 30 days for the same catalog item.I need to trigger survey and survey notification only once per item with in 30 days how can i achieve it please suggest
Hi all. I have a topic block for "Create Incident", that as part of the flow allows the caller to add attachments. During testing we have seen that if we upload an empty attachment, a corrupt attachment or a non supported file type, the chat stops an...
Hi all,As per my business requirement, I need to activate NLU Model. For that I duplicated the Existing ITSM NLU model and trying to sync vocabulary sources for that model as there are large number of records. Please find attachment VS-1 For this, I ...
Hello,I want to auto close the change from review state, when all its associated tasks are closed.How can I achieve this??Thanks in advance!!
I am trying to update the date for a custom field to test a notification var newDate = "12/01/2023 02:00:00";var gr = new GlideRecord('u_incident');gr.addEncodedQuery(' u_status=Pending');gr.setLimit(1);gr.query();if(gr.next()){ var pendingSta...
We have an issue where the columns names for a report in a dashboard are not showing for users but the the data in those columns is showing on the report .Can someone help from how can I debug this issue.
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