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Forum Posts

Changing the type of a topic to topic block

Hello, Could someone let me know if there will be any change in the functionality of a topic if the type of the topic is changed from topic to 'topic block'.Eg:- Let's say there is a topic named 'Live Agent Support' and if I change its type to 'topic...

nasreen7 by Tera Contributor
  • 1039 Views
  • 1 replies
  • 0 helpfuls

Scheduled job not running via flow

Hi ,I have a scheduled job which is there since past 2 years and triggering by a json script which is in a workflow now i have transformed that workflow into a flow(flow designer) but now the scheduled job is not running when i reattach the workflow ...

Business Stakeholder role business rules

Hi everybody A former employee seems to have adjusted the business rules for "Business Stakeholder" without any documentation on it.This makes it impossible to use the role even with repairing from the "plugins" section.Is there any way to see which ...

Daniel1209 by Tera Contributor
  • 354 Views
  • 1 replies
  • 0 helpfuls

Resolved! VA - File picker attachment error handling

Hi all. I have a topic block for "Create Incident", that as part of the flow allows the caller to add attachments. During testing we have seen that if we upload an empty attachment, a corrupt attachment or a non supported file type, the chat stops an...

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arobertson by Tera Guru
  • 850 Views
  • 3 replies
  • 0 helpfuls

Updating the date via background script shows the wrong date

I am trying to update the date for a custom field to test a notification  var newDate = "12/01/2023 02:00:00";var gr = new GlideRecord('u_incident');gr.addEncodedQuery(' u_status=Pending');gr.setLimit(1);gr.query();if(gr.next()){       var pendingSta...

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SAS21 by Tera Guru
  • 399 Views
  • 2 replies
  • 0 helpfuls