Response SLA transfer ticket from one assignment group to another group

[Garvit1]

Hi Team, 

i need to create a report where response SLA breach by other teams before transferring to correct application group. 

kindly suggest how can i do that, what filter i can apply. 

Regards,

Garvit

[AndersBGS]

Hi @Garvit1 ,

You could look into SLA breakdown by assignment group plugin. 

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[Garvit1]

Hi,

could you please provide me the screenshot of that, i need to create the report for the same for my team.

that would be great help.

Regards,

Garvit

[Najmuddin Mohd]

Hi @Garvit1 

Kindly check out the below video for what @AndersBGS has mentioned.

https://www.youtube.com/watch?v=eKLWsaEz3rs

Hope this helps.

Regards,
Najmuddin.

[Garvit1]

Hi, i am working as front end user, is there any other way to create this kind of report. 

like before ticket assign to our group it assigned to some other group, i need to check for the same.

Regards,
Garvit