Response SLA transfer ticket from one assignment group to another group
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09-19-2024 10:15 PM
Hi Team,
i need to create a report where response SLA breach by other teams before transferring to correct application group.
kindly suggest how can i do that, what filter i can apply.
Regards,
Garvit
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09-19-2024 10:30 PM
Hi @Garvit1 ,
You could look into SLA breakdown by assignment group plugin.
if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Best regards
Anders
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/
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09-19-2024 11:13 PM
Hi,
could you please provide me the screenshot of that, i need to create the report for the same for my team.
that would be great help.
Regards,
Garvit
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09-19-2024 11:32 PM
Hi @Garvit1
Kindly check out the below video for what @AndersBGS has mentioned.
https://www.youtube.com/watch?v=eKLWsaEz3rs
Hope this helps.
Regards,
Najmuddin.
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09-20-2024 01:04 AM
Hi, i am working as front end user, is there any other way to create this kind of report.
like before ticket assign to our group it assigned to some other group, i need to check for the same.
Regards,
Garvit