REST api integration with flow designer

[ChilankaS]

Hi all,

I want to implement an eBonding integration between two ServiceNow PDIs using REST APIs and Flow Designer to synchronize incident records. Can anyone help me by giving proper article or guidelines.

Thanks in advance,

[pranita-24]

Hi @ChilankaS 

You can build eBonding between two ServiceNow PDIs using REST APIs and Flow Designer.
Set up Outbound REST

1. • In Instance A, create a REST API integration (REST Message or REST Step in Flow Designer) that calls Instance B’s Table API (/api/now/table/incident).

   • Configure authentication (basic auth or OAuth).

2. Trigger with Flow Designer

   • Use Flow Designer in Instance A to trigger on Incident record insert/update.

   • Add the REST step to push required fields (short_description, description, priority, etc.) to Instance B.

3. Handle Inbound REST

   • On Instance B, make sure the Table API for the incident table is accessible (via role/ACLs).

   • Optionally, configure a Scripted REST API if you want more control instead of exposing the Table API.

4. Two-way Sync

   • Repeat the setup in reverse (Instance B → Instance A) so updates flow back.

   • To prevent infinite loops, you’ll need a mechanism like a custom field (e.g., u_bonded) or condition check so the same update isn’t sent back again.

5.  Docs:

   • https://www.servicenow.com/docs/bundle/xanadu-api-reference/page/integrate/inbound-rest/concept/c_RE...
     
     If I answered your question please mark (Correct ) to my answer.
     
     Thanks you ,
     Pranita D

[ChilankaS]

Thanks for the updates, it's very helpful can you able provide more details because I am new to this integration stuffs.

[Ankur Bawiskar]

@ChilankaS 

below links I shared have step by step guide.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@ChilankaS 

Refer below link for step by step instructions

ServiceNow to ServiceNow Integration using REST API and PUSH and PUT methods with Business Rule 

You can also explore on Ebonding Spoke with less scripting

ServiceNow eBonding spoke 

Refer the below link which has the approach with example shared by me.

Integration hub ebonding spoke 

If my response helped please mark it correct and close the thread so that it benefits future readers.